Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Vmware Virtualization Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.


Must have Skills : Citrix XenApp, Desktop Virtualization Administration

Good to Have Skills : Microsoft Windows Job Requirements :

Key Responsibilities : Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 5, 7.x, AppSense, Windows Server 2008 and 2012, PVS
5-8 Years of experience in Citrix Administration with both XenApp and XenDektop with multiple sites and farms.
Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation.
Strong understanding of Load Manager, Resource manager and installation manager.
Publishing applications in Citrix and application virtualization using AppSense and/or Microsoft App-V
Printers Management in Citrix
Citrix Patch Management and policies configuration
Good troubleshooting skills in Citrix printers, profiles, resource manager s thresholds, installation manager, Citrix Farm Configuration
Experience on managing Citrix farm on VmWare will be added advantage.

Professional Attributes : Fluent in English, in both oral and written communication Individual must demonstrate a high level of business acumen Ability to get along well with diverse personalities Able to work in 247 shifts

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
- Lead efforts to document and update technical knowledge resources to support ongoing operational excellence.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Vmware Virtualization Administration.
- Strong understanding of virtualization technologies and infrastructure management.
- Experience in incident and problem management within complex IT environments.
- Ability to create and implement Requests for Change while minimizing operational impact.
- Skilled in collaborating with cross-functional teams and external vendors to resolve technical issues.
- Competence in maintaining and updating technical documentation to support troubleshooting and knowledge sharing.

Educational Qualification : Any Graduate Additional Information : Fluent in English, in both oral and written communication Individual must demonstrate a high level of business acumen Ability to get along well with diverse personalities Able to work in 247 shifts
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and reliability. Additionally, the position requires updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.