Customer Service Sales

Description

The Company

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more.

Benefits

At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay –Plus incentive opportunities!
• Full benefits package that starts day one– Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• Competitive PTO and Paid Holidays
• Uniform and boot allowance
• Training and mentoring– Learn from our experts in the industry
• Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Customer Service Sales Specialist will key in on the selling of our company’s services and maintenance agreements to new and existing customers with the product being Material Handling Equipment (MHE). This position requires someone to be a fearless “hunter” of new business. Preferred is someone with sales experience in all types of MHE – Forklifts (Electrical, Diesel and Internal Combustion), Lift Trucks, Aerial Lifts, Scissor Lifts, etc. Also, someone who has worked with maintenance/service agreements. Brand names include: Raymond; Clark; Doosan; Linde; Toyota; and other name-brands.

Essential Functions

• Drive and manage the entire sales process - targeting top prospects, identifying client solutions, negotiating and closing.
• Act as a "solutions expert" consultant in helping partners with their unique critical business issues and strategic initiatives.
• Work with senior management to establish a clear and effective plan for growing the company customer base. Work with the sales team to share ideas, knowledge and new business development strategies.
• Utilize Sales Force to provide visibility and effectively communicate activity in assigned territory.
• Strategize on social selling opportunities.
• Attend company training programs and accompany other associates or managers during ride along in order to learn job skills.
• Preparing appropriate specs and level of service expectations all in accordance with existing laws, regulations, and company policy.
• Calculating correct job costs & market based pricing for solutions
• Items on sales focus include: Preventative Maintenance; Field & Shop Service; Rental Equipment; Forklift Safety Training; New and used Material Handling Equipment Sales.
• Responsible for generation of order activity to support the sales forecasts through prospecting, lead follow-up and market development.

Requirements

• 3+ years cold calling sales experience required.
• 3+ year’s customer service experience required.
• 2+ year’s Industrial Equipment or Construction Sales experience required.
• Bachelor’s Degree preferred.
• Excellent oral and written communication.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must have valid drivers’ license and clean driving record (Department of Motor Vehicles)
• The selected candidate will be required to pass a criminal history background check
• Must own “reliable” transportation.

Physical Demands

The physical requirements outlined below represent the conditions an employee must meet to effectively perform the essential duties of this role. Reasonable accommodations may be provided to individuals with disabilities to support successful job performance. While carrying out the responsibilities of this position, the employee is routinely required to:

• Wear approved Personal Protective Equipment (PPE)
• Carry tools and equipment
• Use hands for handling, maneuvering, or feeling objects
• Communicate clearly through speech and hearing

Frequent activities include walking and reaching with arms and hands. Occasionally, the employee may need to stand, stoop, kneel, crouch, or crawl. Lifting and moving tools or equipment weighing up to 100 pounds may be required on occasion. Visual acuity for close-up tasks and the ability to adjust focus are essential.

Detailed Requirements

• Must be able to remain stationary for extended periods (up to 75% of the time), primarily while driving.
• Must be able to navigate customer job sites, which may involve climbing ladders to access equipment or work areas.
• Requires coordinated use of hands and feet for movement and equipment handling.
• May need to assume various physical positions such as stooping, kneeling, crouching, squatting, bending, or crawling to assess equipment needs.
• Regularly operates tools and devices including cell phones, tape measures, screwdrivers, hammers, and similar equipment.
• Frequently communicates via phone, email, text, and in-person, requiring accurate information exchange.
• Often works in outdoor environments or inside customer facilities where PPE such as hard hats, safety goggles, gloves, ear plugs, and high-visibility vests are mandatory.
• Must be able to adapt to varying warehouse temperatures and environmental conditions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

Disclaimer

This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group’s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting.

Salary Range

The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

Elite considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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