Global Head of MCL Customer Implementation & Project Management

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

What We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

• Partner with senior stakeholders across regions to shape and drive strategic implementation initiatives.
• Play a key role in developing global frameworks, methodologies, and digital tools that support customer implementations.
• Access global learning and development opportunities focused on project management, change management, and leadership capabilities.
• Work in a highly collaborative international environment where innovation, standardization, and continuous improvement are valued.

Key Responsibilities

• Drive execution of the global Customer Implementation Management (CIM) strategy and roadmap aligned to strategic priorities.
• Establish, maintain, and continuously improve the global customer implementation roadmap, ensuring initiatives are prioritized and sequenced effectively.
• Own and lead global CIM initiatives while supporting cross-functional transformation programs.
• Partner with senior stakeholders across regions and functions to support reporting, governance, and performance management of strategic initiatives.
• Develop and mature the global customer and site implementation framework, including methodologies, playbooks, templates, digital tools, and governance models.
• Build implementation capabilities across the global CIM community through certification programs, learning journeys, and development initiatives.
• Support performance management by defining relevant metrics, monitoring outcomes, and facilitating performance discussions between regional and global teams.

What We Are Looking For

Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset - curious about how work gets done and motivated to make meaningful, sustainable improvements over time.

• Minimum 10 years of experience within logistics, supply chain, contract logistics, or freight forwarding environments.
• Strong understanding of logistics operations and customer implementation processes within complex global organizations.
• Proven ability to influence and build followership across diverse stakeholder groups, functions, geographies, and organizational levels.
• Excellent communication and presentation skills with the confidence to engage and influence senior leaders and C-level stakeholders.
• Strategic mindset with the ability to translate business priorities into actionable roadmaps, frameworks, and measurable outcomes.
• Adaptable and resilient, with the ability to navigate ambiguity and lead change within a dynamic business environment.