Front Desk Associate, Echo Suites

Description

Company Overview: At Verus Hospitality, we believe that great hotels don’t just meet expectations, they elevate them. We’re a forward-thinking management company with a passion for creating memorable guest experiences across a variety of select-service and extended-stay brands. Our success is built on a foundation of trust, teamwork, and a relentless commitment to doing what’s right. We aim to develop leaders at every level and inspire our teams to dream big while providing them with the tools and support they need to turn those dreams into reality. If you're ready to lead with purpose and make a lasting impact, we invite you to join us on this exciting journey.

Job Summary: As a Front Desk Associate at Verus Hospitality, you are the heartbeat of the hotel’s guest experience. From the moment a guest walks through our doors, your warm welcome, professionalism, and attention to detail shape their stay. This role isn’t just about checking people in and out — it’s about creating connections, solving problems with confidence, and being the calm in the chaos when things get busy. You’ll work as part of a team committed to excellence, communication, and creating memorable stays.

Key Responsibilities:

• Provide outstanding service during guest check-in, check-in, check-out, and throughout the stay
• Handle phone calls, messages, reservations, and guest inquiries with professionalism
• Proactively resolve guest concerns and elevate issues to leadership when necessary
• Manage payments, folios, and billing with accuracy and attention to detail.
• Maintain a clean, organized front desk and lobby area.
• Support other departments as needed to deliver seamless service.
• Ensure brand and company standards are met at every guest touchpoint.

Requirements

Qualifications:

• Prior front desk or customer service experience preferred, hotel background a plus.
• Comfortable using computers and learning new systems.
• Excellent communication and interpersonal skills.
• Calm under pressure, dependable, and eager to help others.
• A flexible schedule includes evenings, weekends, and holidays.

Why Verus Hospitality?

At Verus, we’re not just managing hotels—we’re changing the way people experience hospitality, one hotel at a time. We believe in creating places where people feel connected, valued and inspired. If you’re a results-driven leader that thrives on making an impact and fostering a culture where both guests and employees flourish, we want you on our team.