Production Coordinator

Description

RhinoLift Foundation Solutions provides foundation repair, waterproofing, and structural support services to residential and commercial customers. We're growing fast and need an organized, personable Production Coordinator to keep our office running smoothly and our crews on schedule.

The Production Coordinator is the hub between our office, field crews, and customers. This role handles day-to-day administrative work, answers and routes incoming calls, schedules jobs, and keeps production running on time. We're looking for someone dependable, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment.

Key Responsibilities

• Answer incoming phone calls, greet customers, and route inquiries to the appropriate team member
• Schedule and coordinate production jobs with field crews, ensuring accurate timelines and communication
• Maintain and update the production calendar, adjusting for weather, material delays, or crew changes
• Communicate with customers regarding scheduling, job status updates, and general questions
• Prepare, organize, and file job paperwork, contracts, permits, and work orders
• Enter and maintain accurate data in the company's CRM and scheduling systems
• Assist with ordering materials and coordinating deliveries to job sites
• Support invoicing, collections follow-up, and other basic office administrative tasks
• Coordinate with sales and production teams to ensure smooth handoff from sale to installation
• Handle general office duties including mail, supplies, and maintaining an organized front office

Requirements

Qualifications

• High school diploma or equivalent required; some college preferred
• 1+ years of experience in an administrative, dispatch, scheduling, or customer service role
• Strong phone etiquette and communication skills
• Highly organized with the ability to multitask and prioritize in a fast-paced environment
• Proficient with Microsoft Office (Word, Excel, Outlook); CRM or scheduling software experience a plus
• Comfortable working with field crews and coordinating logistics
• Positive, professional attitude with strong problem-solving skills
• Construction, home services, or foundation repair industry experience a plus, but not required

Work Environment

This is primarily an in-office role with the potential to work remote on Fridays. 

Involves prolonged periods of sitting, phone use, and computer work. 

Equal Opportunity Employer

Rhinolift Foundation Solutions is proud to be an Equal Opportunity Employer. We believe in building a diverse, inclusive team where all individuals feel respected, valued, and empowered to succeed. Rhinolift Foundation Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.