Spa Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.

About the Role

Our Spa Receptionist, you will be the first point of contact for our guests and members, creating a welcoming and professional experience from arrival to departure. You will play a key role in managing spa reservations, guest inquiries, retail sales, administrative functions, and daily reception operations while ensuring exceptional service standards are consistently delivered. This position requires excellent communication skills, strong attention to detail, and a passion for wellness and hospitality.

What You Will Do

• Welcome guests and members warmly, ensuring a personalized and seamless spa experience.
• Manage spa reservations, appointments, cancellations, and schedule updates using the spa management system.
• Communicate appointment details and schedule changes promptly to therapists and spa team members.
• Process guest payments, charges, memberships, gift certificates, and retail transactions accurately.
• Maintain daily cashier reports, accounting records, and reconciliation procedures in accordance with established policies.
• Read, update, and communicate relevant information from the daily logbook to ensure smooth operations.
• Handle incoming and outgoing correspondence and maintain organized guest and membership records.
• Promote spa treatments, memberships, packages, and retail products to maximize revenue opportunities.
• Provide knowledgeable recommendations on spa services, wellness products, and treatment benefits.
• Monitor and maintain inventory levels of retail products, office supplies, guest amenities, and spa linen items.
• Prepare regular operational reports, including membership status, expired memberships, attendance statistics, birthday reports, therapist commissions, and monthly performance reports.
• Ensure the reception area, juice bar, guest waiting areas, and surrounding facilities remain clean, organized, and always welcoming.
• Respond professionally to guest feedback, requests, and concerns, escalating issues when necessary.
• Maintain confidentiality of guest information and financial records.
• Follow all hotel safety, security, emergency, and operational procedures.
• Assist with special projects and additional duties as assigned by Spa Management.

What You Bring

• Previous experience in a spa, wellness, hospitality, or front office environment preferred.
• Strong customer service and interpersonal skills with a guest-focused mindset.
• Excellent verbal and written communication skills in English; Arabic language skills are an advantage.
• Experience with spa booking systems, property management systems, or point-of-sale systems is preferred.
• Strong organizational and administrative abilities with excellent attention to detail.
• Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism.
• Basic accounting, cash-handling, and reporting skills.
• Sales-oriented approach with the ability to recommend services and retail products confidently.
• Proficiency in Microsoft Office applications and general computer systems.
• Positive attitude, teamwork skills, and a passion for delivering exceptional guest experiences.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Training programs designed to enhance your hospitality and wellness expertise.
• Employee wellness and recognition programs.
• The opportunity to be part of a luxury guest experience focused on excellence and personalized service.

Schedule & Hours

• Full time Job.
• Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.