HR Operations and Service Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The HR Operations & Service Lead Consultant serves as the primary service management advisor for assigned HR Centers of Excellence and business stakeholders. This role is responsible for ensuring HR policies, programs, and services are effectively represented within the service delivery model while driving service quality, governance, operational excellence, and employee experience improvements.
The Lead Consultant partners closely with COEs, vendors, and service delivery teams to ensure service performance meets expectations and continuously evolves to support business needs.

Key Responsibilities:
 

• Serve as the primary service management partner for assigned HR functions and Centers of Excellence.
• Consult with COE leaders to translate policy and procedural changes into effective service delivery solutions.
• Lead service reviews and governance discussions to assess service performance and identify improvement opportunities.
• Monitor service performance metrics, trends, and quality indicators to ensure alignment with stakeholder expectations.
• Partner across Tier 1, Tier 2, Operations, and Tier 3 teams to improve service quality, consistency, and efficiency.
• Drive service enhancements that improve employee and manager self-service experiences.
• Identify and address service gaps, employee pain points, and operational inefficiencies.
• Manage relationships with internal and external service delivery partners.
• Support vendor governance, operational reviews, and service level achievement.
• Influence stakeholders across HR Operations, COEs, and service partners to drive continuous improvement initiatives.

Functional Skills:

• Service Management & Governance: Partners with COEs and operational teams to ensure services are effectively governed, measured, and aligned with business and employee expectations.
• Leadership & Influence Without Authority: Builds alignment across stakeholders and service delivery teams to drive improvements, resolve operational challenges, and achieve desired outcomes.
• Vendor & Global Stakeholder Management: Maintains effective partnerships with internal stakeholders and external providers to ensure consistent service delivery and operational excellence.
• Operational Excellence & Process Optimization: Identifies service gaps and improvement opportunities that enhance efficiency, quality, scalability, and employee experience.
• Executive Presence: Communicates with confidence and credibility, translating operational issues into clear business recommendations and influencing decisions at multiple organizational levels.

Qualifications and Experience:

• 5 or more years of experience in HR Operations, Shared Services, HR Service Delivery, HR Programs, Service Management, or related disciplines.
• Experience managing complex stakeholder relationships across HR functions and global service environments.
• Proven ability to influence without direct authority and drive operational improvements.
• Experience managing vendor relationships and service performance.
• Demonstrated consulting, facilitation, and problem-solving capabilities.
• Strong communication and executive-facing skills.

Supervisory Responsibilities:

• This job does not have supervisory duties.

Skills

Compensation

Expected compensation for this role ranges from $ 80,000 - 124,600 annually.  Actual salary offered to successful candidates will vary based on their skills and experience.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.