Government & LEA Service Unit Team Leader

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
 

As a Government & LEA Service Unit Team Leader, you will supervise the day-to-day operations of a team of Government and Law Enforcement Officers. Your primary responsibility is to ensure the prompt and accurate response to lawful demands by law enforcement and government agencies for communications data, while adhering to specified timescales and legal requirements. This includes the disclosure of data under various lawful obligations, alongside overseeing the implementation of Data Protection policy to safeguard privacy and ensure regulatory compliance. Your role extends to providing guidance, setting priorities, and facilitating ongoing training to enhance the team’s knowledge and skills.
 

You will be the first Point of Contact for Escalations, serving as the primary escalation point for any issues or concerns, you promptly address and resolve challenges to ensure seamless operations and compliance with regulatory standards.
 

This dual focus on supervisory leadership and being the go-to resource for escalations ensures the efficient functioning of your team and reinforces Sky's commitment to upholding legal and ethical

standards in all aspects of operations.

What you’ll do:

• Act as a subject‑matter expert, supporting and supervising team members while resolving complex issues within the service area.

• Lead and contribute to projects and service improvement initiatives to ensure effective, high‑quality delivery.

• Manage operational delivery, including oversight of 24/7 functionality, shift allocation, systems, and communications.

• Ensure timely, accurate, and lawful handling of information in line with legislation, policies, service standards, and audit requirements.

• Build and maintain effective relationships with law enforcement, government bodies, and internal stakeholders to enable secure information sharing.

• Maintain, develop, and improve procedures, records, and compliance processes, including court representation where required.

What you’ll bring:

• Practical knowledge of Data Retention and Law Enforcement obligations for communication service providers including IPA2016, data protection legislation and GDPR- or of working under compliance and legislative frameworks relating to data retention and disclosure.

• Strong communication skills and experience collaborating with stakeholders at all levels, representing the business with professionalism and integrity.

• Proven ability to manage sensitive or classified information, maintain accurate records, and work under pressure while meeting tight deadlines.

• Experience delivering customer-facing or security‑related services, including training staff and producing reports for management.

• Track record of introducing or improving procedures within a team, demonstrating initiative, flexibility, and a commitment to continuous improvement.

• Understanding of the UK legal system and Sky’s products/services, with awareness of industry trends and their impact on the business.

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work:
 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:
 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.