Deputy Program Manager - Notional

Location 

TBD 

Clearance Level 

T2 – Moderate Risk Public Trust (MRPT)  

Primary Function 

The Deputy Program Manager plays a critical leadership role in supporting the overall management of a detention facility. This position ensures operational excellence across departments, promotes staff accountability, and upholds federal standards for detainee care and facility security. The Deputy Program Manager/ Assistant Facility Director acts as second-in-command and may assume full leadership responsibilities in the absence of the Program Manager. 

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company’s stated vision, mission and values. 

Responsibilities 

• Assist in managing daily facility operations including housing, intake, medical, food services, and transportation. 

• Monitor compliance with Performance-Based National Detention Standards (PBNDS). 

• Coordinate inspections, audits, and accreditation processes. 

• Support department heads in staffing, training, and performance management. 

• Foster a culture of professionalism, safety, and ethical conduct. 

• Lead shift briefings and ensure continuity of operations across all teams. 

• Ensure detainees receive appropriate services including medical care, legal access, and recreation. 

• Review and respond to detainee grievances and incident reports. 

• Promote humane treatment and uphold facility policies. 

• Assist in preparing reports for client and corporate leadership. 

• Track key performance indicators and recommend improvements. 

• Support investigations and implement corrective actions as needed. 

• Represent the facility in meetings with government officials, contractors, and community stakeholders. 

• Serve as acting Program Manager during absences or transitions. 

• Collaborate with legal, HR, and logistics teams to resolve operational challenges. 

Job Requirements 

• Hold an accredited bachelor’s degree in an appropriate discipline or have a minimum of three years of related industry experience.

• Have at least five years experience in correctional, detention, or law enforcement facility management. 

• The official holding this position, even in an acting capacity, shall meet ACA requirements. 

• Strong knowledge of detention protocols and federal regulations. 

• Proven leadership and crisis management skills. 

• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills. 

• Ability to obtain and maintain favorable background investigations. 

• Must be proficient in English; able to receive and understand detailed information through oral and written communication. 

• Must be proficient with computers, common office equipment, and MS Office suite. 

• Meet the requirements of the contract for all immunizations. 

• Must be at least 21 years of age. 

• Must be a U.S. citizen or permanent resident, resided in the U.S. for 3 years in the past 5 years. 

• May involve extended hours, weekend shifts, and on-call duties. 

• Bilingual (English/Spanish or other relevant languages) preferred. 

Preferred Qualifications 

• Certified Correctional Executive (CCE) 

• FEMA ICS/NIMS training 

• CPR/First Aid certification 

• ACA or NCCHC accreditation experience

• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.  

• Ability to travel 

Physical Requirements and Work Conditions 

• High-security detention setting with exposure to sensitive situations. 

• On-call availability for emergencies and inspections. 

• Requires physical presence and mobility throughout the facility. 

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