Application Support & Business Intelligence Analyst

Department: Chartering

Employment Type: Full Time

Location: Gibraltar

Reporting To: Matthew Dormer

Description

MAIN RESPONSIBILITIES

• Provide day-to-day application support for Veson IMOS, acting as a first and second-line support point for Shipping users. 
• Troubleshoot functional and data-related issues, working closely with business users to understand requirements and resolve problems efficiently. 
• Liaise with Veson support and internal technology teams as required to diagnose and resolve system issues. 
• Support configuration, testing, and rollout of system changes, enhancements, and upgrades. 

• Develop, maintain, and enhance Power BI dashboards and reports based on data sourced from Veson IMOS. 
• Write and optimise queries against Veson IMOS databases to extract, transform, and prepare data for reporting and analytics use. 
• Design and expose web services from Veson IMOS to enable secure consumption of data by Power BI and other reporting tools. 
• Work closely with the Lead Business Intelligence Developer to ensure reporting aligns with enterprise BI standards and best practice. 
• Support Shipping and management stakeholders with insights, ad-hoc analysis, and reporting requirements. 

• Ensure data accuracy, consistency, and reliability between Veson IMOS and downstream reporting platforms. 
• Document data models, queries, interfaces, and reporting logic to support maintainability and knowledge sharing. 
• Contribute to improvements in data quality, automation, and reporting efficiency. 

• Provide support and guidance on Microsoft 365 tools including Excel, Power BI, SharePoint, and Teams. 
• Assist users with advanced Excel usage (e.g. Power Query, data modelling, templates) where required. 
• Support adoption of standard reporting and collaboration tools across the Shipping department. 

KNOWLEDGE, SKILLS AND EXPERIENCE

• Proven experience supporting Veson IMOS (functional and/or technical). 
• Strong Power BI experience, including data modelling, DAX, and report development. 
• Ability to write SQL or equivalent queries against Veson IMOS data sources. 
• Experience creating web services or APIs from line-of-business systems for reporting consumption. 
• Strong understanding of shipping operations, chartering, or maritime processes. 
• Experience supporting Microsoft 365 productivity tools, particularly Excel and Power BI. 
• Strong problem-solving skills and a customer-focused mindset. 
• Analytical, detail-oriented, and methodical in approach. 

• Experience working within a shipping, trading, or commodity environment. 
• Familiarity with data governance, reporting standards, and controlled data access. 
• Experience working in a matrixed reporting environment (solid and dotted-line reporting).