Service Advisor

Wilde Honda
Service Advisor

Build relationships. Drive the service experience. Grow your career with Wilde Honda.

Wilde Honda is looking for a motivated, customer-focused Service Advisor to join our service team. This role is ideal for someone who communicates well, moves with urgency, enjoys helping people, and can keep a busy service lane organized and running smoothly.

As a Service Advisor, you will be the connection between our customers and technicians. You will help customers understand their vehicle needs, provide clear updates, review repair recommendations, and deliver a professional experience from the first phone call to vehicle pick-up.

If you are detail-oriented, confident with customers, and ready to build a strong career in automotive service, we want to connect with you.

What You’ll Do

As a Service Advisor, you will help create a smooth, professional, and customer-focused service experience every day. Responsibilities include:

Answer incoming calls in a friendly, professional, and timely manner

Greet customers warmly and create a positive first impression in the service lane

Listen carefully to customer concerns and help identify vehicle service needs

Conduct vehicle walkarounds and gather accurate information for repair orders

Clearly explain recommended services, pricing, timelines, and next steps

Write accurate repair orders using ADP and dealership processes

Offer and review multi-point inspections with customers

Provide accurate estimates and obtain customer approval for recommended services

Communicate with technicians to understand repairs, recommendations, and completed work

Dispatch repair orders according to department process and workflow needs

Keep customers informed throughout the repair or service process

Review completed work with customers and ensure a professional vehicle delivery experience

Process payments for completed service work

Support the Sales-to-Service process by welcoming customers and explaining the service experience

Help maintain a high level of customer satisfaction through communication, follow-up, and ownership

What You’ll Bring

Strong communication skills and a professional customer-first approach

Previous Service Advisor, automotive service, or dealership experience preferred

Ability to stay organized in a fast-paced environment

Strong attention to detail and accuracy when entering repair orders

Confidence explaining service recommendations, pricing, and timelines

A sense of urgency and the ability to manage multiple priorities

Basic computer skills and the ability to learn dealership systems

Typing skills for entering repair orders efficiently and accurately

Basic math skills for reviewing estimates, payments, and service costs

A team-focused mindset and willingness to support the service department

Acceptable driving record and a valid driver’s license in your state of residence

Why Wilde Honda

At Wilde Honda, we are committed to delivering a service experience built on trust, communication, and follow-through. Our Service Advisors play a key role in earning customers for life by helping every guest feel informed, respected, and taken care of.

As part of Lithia & Driveway, one of the largest automotive retailers in the country, Wilde Honda offers the opportunity to grow your career with a company focused on developing people, strengthening teams, and creating long-term opportunity.

Apply today to join Wilde Honda as a Service Advisor and take the next step in your automotive career.