Summer 2027 Intern - Claims

An internship with our company is a great opportunity to build your skillset and explore your career interests. Our summer student internship is a 10 - 14 week program that starts in mid-May and ends in August. During your internship, you'll work on impactful projects that make a difference at our company, with our customers, and in our communities. You'll also gain exposure to different areas of our business and have numerous opportunities for networking and coaching.

As a Claims intern, you report to the Adjusting Services Senior Manager. You will gain valuable insight into the insurance claims lifecycle. You will have the opportunity to participate in meetings, interact with vendors, and develop an understanding of our claims processes through real-world experience and mentorship.

Compensation Minimum: $25.00
Compensation Maximum: $39.00

What you will do

• Develop an understanding of our business, corporate culture, and structure to support your work.
• Contribute creative ideas and strategic approaches in response to changing situations.
• Jump into the world of claims management by learning the fundamentals of claim handling and partnering with an experienced team member who will provide guidance, support, and real-world exposure to the claims process.
• Build your industry knowledge and technical skills through hands-on training with our claims systems while participating in team huddles and quality meetings that keep the business moving forward.
• Get a behind-the-scenes look at how the organization operates by attending leadership meetings, and vendor partner meetings to learn how business decisions, performance metrics, and process improvements drive success.
• Explore multiple areas of the business through cross-training and shadowing opportunities with our Roadside Assistance, Rental, and Auto Physical Damage (APD) teams, gaining a well-rounded understanding of the customer claims experience.

Requirements

• Must be in student status at an accredited 4-year college or university during the internship, graduating August 2027 or later.
• Must be pursuing a Bachelors, Masters, or PhD.
• Major/program must align with internship role.
• Currently pursuing a degree in Business, Risk Management, Insurance, Finance, or a related field.
• Strong communication and interpersonal skills with the ability to collaborate effectively with team members, leaders, and vendor partners.
• Eagerness to learn, ask questions, and take initiative in a fast-paced, team-oriented environment.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks and priorities.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Interest in insurance or claims operations is preferred.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability. 
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

Due to the nature of this role, we are unable to consider candidates who may require visa sponsorship.

This role may be considered for a Full-Time in Office or Hybrid work arrangement based on the selected candidate's location. Work locations for this role include Madison, WI; Boston, MA

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We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

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