Inside Sales Representative

Description

Job Title: Inside Sales Representative 

Reports to: Branch Manager

FLSA Status: Non-Exempt

Job Summary:

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Serve as the first point of contact for customers—responding to inquiries, handling incoming calls, and processing orders.
• Generate sales by identifying customer needs, upselling relevant products, and offering tailored solutions.
• Prepare and follow up on quotations, ensuring accurate pricing and timely responses.
• Source and purchase materials not in stock to meet customer requirements.
• Maintain product knowledge and stay updated on new products and industry trends.
• Open new accounts and manage the full sales process, including closing orders.
• Provide technical product expertise and guidance to customers.
• Foster and maintain strong customer relationships to ensure satisfaction and loyalty.
• Provide counter sales, process returns, and assist with shipping, receiving, and inventory stocking.
• Collaborate with internal teams to ensure customer expectations are met.
• Perform other related duties as assigned.

Requirements

Required Skills/Abilities: 

• Outstanding customer service and communication skills (both verbal and written).
• Strong interpersonal skills with the ability to build rapport quickly and effectively.
• Detail-oriented with excellent organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Self-starter who works well independently and as part of a team.
• Technically savvy with solid proficiency in Microsoft Office (Word, Excel, Outlook).
• Sales-oriented mindset with a track record of building and maintaining relationships.

Education and Experience:

• High school diploma (Grade 12) required; post-secondary education in electrical or technical fields is an asset.
• Minimum of 2 years of experience in counter sales, inside sales, or related customer service roles.
• Background in electrical products (lighting, wiring, controls) and/or plumbing products is highly desirable.
• Experience working with contractors, institutional purchasers, or industrial clients is an asset.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.