Data Systems Manager

Description

Do you want an impactful career AND quality time with your family or time to pursue your hobbies?

You can have both by joining Empire Justice Center as a Data Systems Manager!

About Empire Justice Center
Empire Justice Center is a diverse, highly respected statewide legal services organization that fights for marginalized low-income individuals and families across New York. We succeed through direct legal representation, high-impact litigation, legislative advocacy, and training the next generation of advocates. Our team is passionate, determined, and committed to justice for communities facing poverty, housing insecurity, immigration issues, domestic violence, disability discrimination, and civil rights violations in schools.

What makes this role unique:

The Data Systems Manager supports Empire Justice Center's organizational data systems, data collection and reporting practices, and key program operations. Reporting to the Senior Manager for Grants & Data Systems, the Manager helps administer and improve organizational systems, including Salesforce, LegalServer, and SharePoint; provides system training and user support; and works with staff to promote consistent, effective data collection and use across the organization. The Manager also prepares reports, dashboards, and other analytical tools to support program management, grant reporting, organizational evaluation, and decision-making. You’ll also enjoy:

· True work-life Balance: A flexible 35-hour full-time work week (true work-life balance)!

· A comprehensive health insurance plan for you AND your family!

· Additional benefits include: 14 paid holidays + generous vacation, sick, and personal time, group term life insurance, 403(b) with employer contributions (vesting after 12 months), and a $2,000 bilingual salary enhancement for qualifying employees.

Requirements

Responsibilities:

· Travel to and work in the Albany or Rochester Telesca Center office is required to meet client and organizational needs.

o This position is eligible for a hybrid work request under the organizational policy.

Data Systems Management and User Support (30%)

· Assist in the administration and ongoing optimization of organizational data systems, including Salesforce, SharePoint, Legal Server, SalsaCRM, and related platforms.

· Partner with the Senior Manager, IT staff, and system vendors to identify, develop, and implement improvements.

· Serve as a primary resource for staff regarding system usage, data entry practices, and troubleshooting.

· Develop and maintain system documentation, user guides, and standard operating procedures.

· Provide user training and onboarding related to organizational systems.

Data Collection, Analytics and Reporting (20%)

· Work with the Senior Manager for Grants & Data Systems to develop and implement processes that promote consistent, accurate, and meaningful data collection across programs and offices.

· Monitor data quality and conduct regular audits to ensure data integrity and compliance with organizational standards.

· Provide organizational leaders with data to assess workloads, develop workplan goals, identify impact measures, and monitor contract performance.

· Collect and share programmatic data required for grant reports and funder requests.

· Create reports, dashboards, and analytical tools that support program management, executive leadership, and Board reporting.

· Support program and organizational evaluation activities.

Organizational Support and Continuous Improvement (10%)

· Identify opportunities to improve data practices, reporting processes, and workflow efficiency.

· Contribute to the overall success of Empire Justice Center by participating in organizational initiatives and special projects.

New Project Administration (40%)

· Assist in the design of efficient systems and processes to reimburse organizations for relevant work.

· Facilitate tracking and reporting to the internal team and the funder on deliverables.

· Communicate with organizations regarding project requirements, missing documentation, and project performance.

· Must demonstrate a high level of comfort and commitment to working with people from marginalized communities.

· Work closely with your assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management.

· Please note that all positions will supervise other practice group members if needed.

· Due to limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization.

· Other duties as assigned by your supervisor and/or to meet the organization’s needs.

Experience and Attributes:

· A minimum of 3 years of experience in nonprofit administration, grants management, data management, operations, legal services administration, or a related field.

· Experience working with relational databases, CRM systems, or case management platforms.

· Demonstrated ability to collect, analyze, and present data.

· Ability to communicate effectively with individuals possessing varying levels of technical knowledge and experience.

· Strong organizational, project management, and problem-solving skills.

· Excellent communication skills.

· Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail.

· Experience in and commitment to working with marginalized communities.

· Proficiency in utilizing the Microsoft 365 Suite (Outlook, Word, Excel, Teams, SharePoint, PowerPoint), with the ability to quickly learn and adapt to other applications.

· Proficiency in utilizing Adobe and other document management systems, with the ability to schedule appointments, manage calendars, documents, and collaborative workflows.

Preferred Experience:

· Experience working in a legal services, nonprofit, advocacy, or public interest organization.

· Experience with Salesforce or similar CRM systems.

· Experience with SharePoint and other Microsoft 365 tools.

· Knowledge of legal case management systems.

· Experience developing and delivering trainings, presentations, or user support.

· Experience developing dashboards, reports, and performance metrics.

· Understanding of data governance and data quality best practices.

TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page at www.empirejustice.org. Please submit a complete application, including a resume, writing sample, and contact information for three professional references (one supervisor is required). Please do not call or send hard copies. Incomplete applications will not be considered.

Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically: race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you need reasonable accommodations, please contact Human Resources at [email protected]. Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Salary

The referenced pay range/scale represents this job's estimated minimum and maximum compensation. Individual annual salaries/hourly rates will fall within the job's compensation range and will be determined by factors including, but not limited to, education, experience, qualifications, the individual's expertise, market data, and internal equity considerations.