Order to Cash Associate Director

Job Description

Position Overview                                       

Global Business Solutions (GBS) organization is responsible for the design, governance and execution of global processes. Within BPE (Business Process Excellence), there are three primary functions: Order to Cash, Source to Settle, and Card & Meeting Support Services and Expense Management. The Associate Director, Collections, Order to Cash is accountable for ensuring Collections process execution with excellent outcomes using standardized and documented processes that are compliant with Sarbanes-Oxley (SOX) regulations. It also comprises effective integration of business development strategies.

The work will involve applying business process analysis, strategic planning and resource management skills. The incumbent is expected to establish and maintain strong, positive business relationships cross-divisionally, be an effective problem solver, and demonstrate strong aptitude for leadership. The Associate Direcort, Collections will be responsible for Accounts Receivables/Collections for all markets and divisions within their scope. As a subject matter expert with key stakeholders, the position is charged with ensuring all transactional activity is properly recorded and compliant with country statutory and tax requirements. The objective of this role is to lead and enable the BSC OtC Collections functions in partnership with their Finance and business counterparts to ensure that business objectives are met.

Position Responsibilities                             

Primary responsibilities for this position include, but are not limited to, the following:

·        Monitors and drives team to deliver excellent key performance metrics and effective resource management utilization

·        Provides an environment where team members can develop and grow their career

·        Deals with low performance in team members using agreed company policies and practices

·        Lead a global organization supporting all aspects of Global Business Processes as described above

·        Ensure specialists are adequately trained and deliver high quality service to local market colleagues

·        Develops vision, strategy, design, metrics for process and control standardization

·        Align with local Finance stakeholders, Commercial, Treasury and Supply Chain globally to support their operational objectives

·        Ensures overall BPE talent onboarding is effectively managed and fit for purpose

·        Collaborate with the IT and GBS Digital organization to ensure capabilities are identified and delivered to achieve BPE objectives.

·        Regular and relevant communication to the customers and stakeholder groups to secure engagement, alignment, accountability

·        Identifies, defines and assists in develops strategy for continuous improvement opportunities

·        Defines and monitors metrics to evaluate health and provide for ongoing service control and sustainability

·        Ensures all process participants understand their role in the end-to-end design; Assures development and maintenance of process knowledge articles and training materials; make available to all process participants 

Education & Experience

·       Bachelor’s Degree in Accounting or Finance preferred

·        Minimum of 5 years of Order to Cash - Collections experience required

·        Fluency in English required

·        Strong knowledge of organizational model and OTC processes and systems

·        Minimum of 5 years of people management and supervisory experience required, preferably in a matrix environment

·        Problem solving and analytical skills with a proactive management style to implement new processes

·        Willingness to challenge current thinking/processes related to OTC

·        Solid experience leading change initiatives

·        Strong knowledge of business processes supported by transaction processing capabilities

·        Strong communication, interpersonal, and organization skills required

·        Demonstrated ability to build, lead, and manage an effective team of highly-qualified and culturally different professionals

·        Ability to interact with all levels of the organization – senior leaders through working teams 

Technical Skills Requirements

·       Proficiency in PC skills (MS Excel, Word, PowerPoint) required

·        Demonstrated commitment to education and professional development

·        Strong organizational skills required to coordinate and manage multiple projects

·        Strong written and verbal skills enabling effective communication with all levels of management

·        Ability to operate independently and remain focused through change or uncertainty

·        Willingness to travel for meetings and projects

·        Strong customer service mind-set

·        SAP experience required

Physical Position Requirements

·        Ability to travel domestically and internationally for business meetings, workshops and leadership meetings

Possible Career Moves

·       Associate Director Order Mgmt, Assoc Director Global Functions (i.e. Cash Application, Credit Risk Mgmt, Billing & Pricing, Credit Risk & Customer Master data, StS. Director, Business Process Excellence. Director, OtC or StS

Additional location(s) Compensation Information:

Required Skills:

Business Processes, Business Process Strategy, Finance, Order to Cash (OTC), Process Efficiencies

Preferred Skills:

Accounting

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

11/3/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.