Sr Officer, HR Operations - India

Overview

POSITION SUMMARY STATEMENT

The Sr. Officer, Human Resources role exists to provide active support to the HR Services Manager and EMEA and India HR team.Sr. 

Officer, Human Resources interacts with local HR Managers, HR Business Partners and HR Admins across India, Europe & Africa and provides customer service to Herbalife Nutrition employees and managers.

Sr. Officer, Human Resources serves as the contact point for potential, current, and former employees, providing them with the help they need with regards to the following processes: Onboarding & Offboarding, Benefits Administration, Learning and Development Administration, Rewards Administration, Personnel records maintenance, Data Management, Reporting & Analytics, Compliance, Contract Staff payroll, Employment Letters, Position Creation, Vendor Management. 

Provides daily administrative & operational support for regional HR tasks that can be managed remotely. Is responsible for data and document management, as well as resolving incoming inquiries in a timely manner. Actively supports transition in terms of leading knowledge transfer sessions, collecting the information, building relationship with internal and external stakeholders and process documentation preparation. Supports also digitalization and automation projects to streamline and standardize HR processes. 

 

ORGANIZATIONAL RELATIONSHIPS

Interacts with all levels throughout the multinational organization both on local and regional level, especially HR team, employees in India, Europe & Africa and Management teams

 

Minimum Qualifications

The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position.

• Knowledge of HR systems and practices (Oracle, SAP or Workday) is a must.
• Good understanding of HR Shared Service environment and practices, experience in transition & transformation projects is a must.
• Knowledge of any ticketing tool is a must.
• Computer literate (Word, Excel, Outlook), Visio of advantage.
• Excellent organizational and planning skills.
• Strong interpersonal skills. 
• Excellent written & verbal communication skills.
• Fluency in the English both written and verbal (Additional language of an advantage).
• Exceptional customer service, follow-through and results orientation.
• Ability to prioritize workload.
• Ability to adapt to a changing environment and to facilitate progressive change.
• Ability to think strategically, synthesize the most complex information/data and develop innovative solutions.
• Ability to interact effectively at all levels of staff with sensitivity and cultural diversity.
• Good team player.
• High level of integrity.
• Multiple task management

 

EDUCATION / EXPERIENCE:

• University degree or equivalent education
• At least 2-3 years of experience in the Human Resources area in Shared Service environment (Employee Lifecycle, HR Operations, HR Admin, Tier 1 or Tier 2), preferably 4 to 5 years of Total Experience in HR.
• Experience in transition projects, preferably as Documentation Expert / SME

 

DETAILED RESPONSIBILITIES/DUTIES

Work closely with and support HR Services Manager in all HR related activities on local as well as regional level regarding the full range of daily HR Services activities as well as regarding the implementation of HR initiatives and projects.

Manage the Onboarding & Offboarding, Benefits Administration, Learning and Development Administration, Rewards Administration, Personnel records maintenance, Data Management, Reporting & Analytics, Compliance, Contract Staff payroll, Employment Letters, Position Creation, Vendor Management. 

Support automation and digitalization projects.

Prepare required HR Documentation (employment contracts, contract amendments; including preparation, collecting signatures and archiving electronically).

Keep internal HR systems updated.

Perform all regional HR tasks (admin support for all processes from hire to retire including document management, data management, customer service).

Prepare HR reports – support ad hoc reporting & analytics tasks, support administration of HR Dashboards.

Complete the correspondence with all internal and external contacts in a professional and timely manner as requested.

Support requests coming from employees throughout all levels via MySupport.

Support ad-hoc requests.