Operations Analyst

We’re looking for an Operations Analyst to join our Retirement Operations team at MBPS. In this role, you are expected to support account reconciliation, accounting activities, payment processing, and other operational functions while ensuring accuracy and timely resolution of exceptions.

Position Responsibilities:

• Perform timely and accurate account reconciliations and ensure suspense accounts remain in good standing.
• Research and resolve reconciliation exceptions and out-of-balance items within established timelines.
• Support day-to-day accounting activities, including journal entries, general ledger account analysis, settlements, and payment processing.
• Prepare and validate dividend and commission payments and support other account reconciliation activities such as ACH transmissions, outgoing wires, check processing, tax remittance funding, and gain/loss tracking.
• Collaborate with business partners to identify process improvements, resolve operational issues, and support fund-related activities such as launches, liquidations, seed capital repatriations, and mergers.

Required Qualifications:

• At least 2 years of college completed (college undergraduate) or higher.
• Excellent verbal and written communication skills, with the ability to clearly communicate issues, findings, and updates to colleagues and management.
• Strong analytical and problem-solving skills with the ability to research and resolve discrepancies.
• Strong computer skills, including working knowledge of Microsoft Excel, Word, and PowerPoint.
• Highly detail-oriented and organized, with the ability to prioritize multiple deliverables and meet deadlines.

Preferred Qualifications:

• Bachelor’s degree, preferably in Accounting, Finance, or a related field.
• 1–3 years of experience in Transfer Agency, financial services, or a related environment.
• Experience working in the financial services industry.
• Knowledge of financial or Retirement Operations applications such as Apollo, RPS Websites, Salesforce, DST 3270, TA 2000, DST SmartDesk, and AWD.
• Experience using Microsoft Excel and financial tools such as the Essbase add-in is an advantage.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid