Manager of Clinical Services

Grace Health is seeking a skilled and dynamic Manager of Clinical Services to oversee and guide the daily operations of our clinical teams. This leadership role is critical in ensuring the delivery of high-quality patient care and supporting the success of our clinical programs.

We offer a competitive salary, a comprehensive benefits package, and a sign-on bonus of $2,000 for the right candidate!($1,000 after successful completion of your probationary period and $1,000 after 6 months).

BENEFITS
- Medical, vision, dental, life and disability insurance
- 401K match
- 8 paid holidays
- Generous PTO accrual
- Employee wellness program focusing on physical, mental, and financial wellness
- No weekend shifts

EXAMPLES OF DUTIES: (This list may not be all inclusive.)

1. Oversees department operations ensuring that high quality patient-centered healthcare is provided with excellence in quality, service, and access.

• Promotes a team-based environment where patient-centered healthcare is provided with excellence in quality, services, and access.
• Collaborates with staff to establish clear expectations, monitoring performance, and tracking progress toward departmental goals.
• Oversees the day-to-day functions of the department.
• Maintains and evaluates data related to departmental performance, including staff and operational efficiencies, customer service, productivity, staffing, and costs. Identifies and implements opportunities for performance and financial improvement.

2. Process improvement and workflow optimization.

• Commits to a focus on continuous improvement of workflow processes and procedures.
• Identifies opportunities for process improvement using efficient and cost-effective approaches, follows PDSA process for implementation of changes.

3. Collaboration with other leaders and staff to achieve high performance in operations.

• Works closely with patient services managers to problem-solve operational issues involving clinical services such as patient schedules, access, and daily flow.
• Collaborates with other clinical managers to establish and implement organizational policies and procedures, ensuring consistency across all departments.
• Works closely with clinical managers to evaluate, enhance systems, forms, procedures, and methods used in providing clinical care.
• Collaborates with providers on clinical services. Participates in process improvement discussions for meeting patient care and customer service objectives.
• Contributes to the preparation of the annual budget and takes a lead role in managing financial resources.

4. Strategic planning, financial management and overall management and direction.

• Manages department staffing needs, including hiring, evaluations, training and policy compliance. Conducts supervisory responsibilities in conjunction with Human Resources.
• Leads and develops staff by providing feedback, building skills and knowledge, and developing a high-performing team.
• Supports the organizational mission and contributes to the development of organizational objectives and policies, ensuring that employees understand them.
• Coordinates with Finance on the development and maintenance of the departmental budget; monitors and addresses spending and ongoing budgetary compliance.
• Establishes departmental performance benchmarks/expectations and reviews performance compared to established expectations.
• Collaborates with leadership to develop strategies that support departmental growth, identify new revenue opportunities, reduce costs, and address future needs through innovation and strategic partnerships

PERFORMANCE REQUIREMENTS

Knowledge, Skills and Abilities:

• Knowledge of organizational policies, procedures and systems.
• Knowledge of EHR and other systems and processes.
• Strong computer skills and knowledge.
• Knowledge of the principles of finance and budgeting to develop and manage a budget.
• Skill in planning, organizing, prioritizing, delegating and supervising.
• Knowledge of the principles and practices of employee development to train, motivate and mentor.
• Skill in exercising a high degree of initiative, judgment, discretion and decision-making.
• Skill in identifying and resolving problems.
• Ability to anticipate and react calmly in emergency situations.
• Skill in establishing and maintaining effective working relationships with patients, staff, administration and the public.
• Skill in developing and maintaining department quality improvement.
• Excellent and effective written and verbal communication skills.

Education: Graduation from an accredited school of nursing; BSN preferred.

Experience: Minimum four years of professional nursing preferred or equivalent experience in health care. One year of management experience , including supervision preferred.

Certificate/License: Current RN license in the State of Michigan preferred. Current BCLS certification.

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