Director of IT

Description

Nexstar Network – Director of IT 

Who We Are 

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work.  

At Nexstar Network, we believe that a phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential.

We’ll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO’s office to share an idea you’d like to try. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.

Are you imagining it? Good. We’re waiting to meet you at Nexstar.

What We Do 

Nexstar is a member-owned network of over 600 members. Our goal is to help our members grow their businesses by providing classroom training, mentoring, online tools, and strategic partnerships. 

What We Offer

• Base salary with performance bonus potential.
• Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage. 
• 401(k) safe harbor plan with a 3% company contribution. 
• Generous PTO plan. 
• Home service reimbursement.
• Gym Membership and cell phone reimbursement.
• Paid community service day. 

The Big Task 

As Nexstar continues to grow, we're looking for a Director of IT to lead our technology function, strengthen how we deliver technology solutions, and help shape our future technology strategy. 

This hands-on leadership role combines people development, technical expertise, and strong business partnership. You'll lead and develop our IT team, ensure our existing systems operate reliably, and help evolve our technology environment toward simpler, more integrated, and scalable solutions that support our business and the members we serve. 

We're looking for someone who can see the big picture while remaining close to the work, build a confident and accountable team through change, and turn technology strategy into practical execution. 

Key Tasks 

• Lead, coach, and develop Nexstar's IT team, building trust, strengthening accountability, and guiding the team through change while maintaining strong delivery performance. Establish clear expectations, provide regular coaching and performance feedback, and create an environment where people can grow and succeed. 
• Develop and execute a technology strategy aligned with business priorities, balancing reliable day-to-day operations with modernization, scalability, and long-term sustainability. 
• Makes sound decisions, addresses issues directly, and effectively manages change and conflict. 
• Models Nexstar’s Guiding Principles and commitment to team success. 
• Lead Nexstar's CRM strategy and roadmap, partnering with business leaders to evaluate platforms, define future-state needs, and plan implementation and integration. 
• Build trusted relationships across the organization, translating business needs into practical technology solutions while constructively challenging assumptions, complexity, and unnecessary customization. 
• Provide hands-on technical leadership across enterprise applications, software development, architecture, and integrations, guiding solution design and sound technology decisions. 
• Oversee IT priorities, capacity, and delivery, strengthening Agile practices, work intake, planning, and accountability to ensure the team delivers the right work effectively. 
• Ensure the reliability, security, support, and ongoing improvement of Nexstar's technology environment, including oversight of IT Operations. 
• Champion a buy-before-build approach to technology, prioritizing standardization, configuration, integration, and total cost of ownership when evaluating solutions. 
• Lead and manage technology vendors and implementation partners, ensuring clear expectations, cost effectiveness, and accountability for successful outcomes. 
• Strengthen enterprise data capabilities through effective technology architecture, integrations, and data management practices. 
• Communicate technology priorities, progress, risks, and trade-offs clearly to leadership, supporting informed decisions and organizational alignment. 

Required Skills:  

• Progressive experience in information technology with demonstrated success leading technical teams, developing talent, and delivering business technology solutions. 
• Demonstrated experience designing, implementing, or integrating CRM solutions, including translating business requirements into platform capabilities and partnering with stakeholders on solution design. Experience with CRM strategy, platform evaluation, or selection preferred. 
• Strong technical understanding of enterprise applications, software development, architecture, and systems integration, with the ability to guide technical decisions and contribute to problem-solving. 
• Proven ability to build trust, establish accountability, and lead teams through change while maintaining engagement and delivery performance. 
• Experience overseeing software development and Agile delivery practices, including prioritization, capacity planning, and continuous improvement. 
• Strong business acumen and demonstrated success partnering with leaders to translate business needs into practical technology solutions. 
• Experience evaluating technology platforms, managing vendors or implementation partners, and making informed build-versus-buy decisions. 
• Ability to balance strategic thinking with hands-on involvement in a lean, growing organization. 
• Strong communication and influencing skills, including the ability to explain technical concepts, frame trade-offs, and make recommendations to nontechnical stakeholders. 
• Working knowledge of IT operations, security, infrastructure, and technology governance. 
• Experience with Microsoft enterprise technologies and Amazon Web Service preferred. 
• Experience leading technology modernization or legacy system transitions preferred. 

Education Requirements: 

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred, or equivalent combination of education and relevant professional experience. 

Travel Requirements:

• Planned travel up to 10%, primarily for leadership meetings and member events. 

Physical Requirements: 

• Must be able to sit at a desk for prolonged periods of time. 
• Ability to lift up to 15 lbs. 
• Hybrid schedule - 3 days per week in the Bloomington office.

Salary:

• Compensation range: $125,000-170,000

Learn more about us 

If you want to be part of something bigger than just a job -- then this may be the job for you!  You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network  to learn more about our organization. 

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.