Product Operations Intern

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Product Operations Intern to help improve how Bask Health's product and engineering teams organize, coordinate, and deliver software improvements.

You'll work closely with product managers, engineers, designers, and customer-facing teams to support product planning, track development progress, organize feedback, and help prepare features for release.

This internship is focused on the operational side of product development. Rather than independently defining the product roadmap, you'll help ensure that priorities, requirements, decisions, and outstanding issues are clearly documented and communicated.

You'll also have opportunities to improve internal workflows, analyze product information, and identify ways to make our teams more efficient.

We're looking for someone who is organized, analytical, comfortable with technology, and proactive about solving problems. You don't need previous professional product management experience, but you should enjoy working with software, information, and people.

What You'll Do

• Support the day-to-day operations of Bask's product management team.
• Help maintain product roadmaps, project trackers, development backlogs, and release schedules.
• Work with product managers and engineers to track feature progress, outstanding issues, and project dependencies.
• Organize customer feedback, feature requests, and bug reports from merchants, patients, and internal teams.
• Help categorize and summarize product feedback so teams can identify recurring problems and improvement opportunities.
• Assist with preparing product planning meetings, development reviews, and release discussions.
• Document meeting decisions, action items, project updates, and ownership of follow-up tasks.
• Support product launch preparation by coordinating documentation, testing status, and communication between teams.
• Help maintain release notes, product documentation, internal guides, and process checklists.
• Work with customer success and operations teams to communicate product changes and gather feedback after releases.
• Assist with monitoring product performance metrics, feature adoption, and operational reporting.
• Build and maintain spreadsheets, trackers, or basic dashboards to improve visibility into product work.
• Identify repetitive administrative tasks and opportunities to simplify or automate internal processes.
• Help improve how product requirements, technical issues, and development priorities are documented.
• Support quality assurance coordination by tracking test results, reported bugs, and unresolved issues.
• Research product operations tools, workflows, and best practices to identify useful improvements.
• Participate in cross-functional discussions to understand how product decisions move from planning through development and launch.
• Take ownership of smaller operational improvement projects, including documentation cleanup, reporting, and workflow organization.
• Help ensure important product information is accurate, accessible, and consistently maintained.
• Present operational findings and process improvement recommendations to the product team.