Operations Engineer 

 The Big Picture 

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.   

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.   

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry.   

For more information visit: www.syscolabs.lk  

The Opportunity 

We are currently on the lookout for a Technical Operations Engineer to join our team. 

 Responsibilities: 

• Troubleshooting and resolving technical issues within SLAs 

• Monitoring application performance using DataDog; diagnose and address anomalies 

• Working closely with end-users and engineering teams to ensure efficient issue resolution 

• Documenting incidents and findings in postmortems to contribute to continuous improvement efforts 

• Automating routine tasks to improve efficiency and prevent recurring issues 

• Identifying opportunities to enhance service management processes by streamlining workflows and reducing manual tasks 

• Providing 24/7 support on a rotating roster to ensure continuous application availability 

Requirements: 

• A Bachelor’s Degree in Software Engineering or related field 

• 1–2 years of experience in technical application support, preferably with e-commerce or web applications 

• Troubleshooting skills across front-end and back-end web applications, including APIs, networking, and connectivity issues 

• Familiarity with web technologies such as Node.js and React.js for collaboration with development teams 

• Knowledge of AWS, Linux, networking fundamentals, and SQL 

• Basic scripting abilities in Shell or Python to automate tasks 

• Introductory knowledge of NoSQL databases and Kafka Streams/event-driven processing 

• An understanding of modern application architectures such as microservices and client-server models 

• Experience with incident management and ticketing tools like ServiceNow 

• The ability to perform sanity tests and support root cause analysis with guidance 

• Exposure to monitoring and logging tools (e.g., Datadog) is a plus 

• Strong analytical, problem-solving, and communication skills for cross-team collaboration 

• An eagerness to learn, adapt, and contribute to workflow automation and process improvements 

• AWS Certified Solutions Architect and ITIL certification are advantageous 

• Experience with tools like Power BI or Tableau to generate insights and support data-driven decisions for system optimization are advantageous 

• Experience in Mobile Device Management (MDM) tools, Vulnerability management tools will be an added advantage 

Benefits:  

• Performance-based annual bonus 

• Performance rewards and recognition 

• Agile Benefits - special allowances for Health, Wellness & Academic purposes 

• Paid birthday leave 

• Team engagement allowance 

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws 

• Overseas travel opportunities and exposure to client environments  

• Hybrid work arrangement  

Sysco LABS is an Equal Opportunity Employer