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Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Position Details:

Medical Assistant - Pediatrics Clinic

Mercy Clinic Pediatrics - Sunset Hills Office
1077 Sunset Hills Office Drive, Suite 110, Sunset Hills, MO
Full-Time | 40 Hours per Week

Position Summary

Mercy Clinic Pediatrics at the Sunset Hills Office is seeking a compassionate, patient-focused Medical Assistant to join our growing team. This busy pediatric practice provides comprehensive primary care services for infants, children, and adolescents, while also supporting a specialized Weight and Wellness Clinic. Due to consistently high patient volumes and the complexity of services offered, this role is essential in ensuring efficient patient flow, exceptional patient experiences, and high-quality clinical care.

The Medical Assistant works collaboratively with physicians, advanced practice providers, nurses, patients, and families to deliver safe, timely, and family-centered care in a fast-paced outpatient setting.

Position Justification

This practice maintains a consistently high patient volume and offers both comprehensive pediatric primary care and specialized Weight and Wellness services. The diverse patient population and increased clinical demands require dedicated Medical Assistant support to:

• Ensure timely rooming and patient throughput.
• Assist providers with a wide variety of pediatric clinical needs.
• Support care coordination, referrals, and follow-up appointments.
• Reinforce patient and family education.
• Maintain high standards of quality, safety, and patient satisfaction.
• Enhance provider efficiency and improve access to care for the community.

Essential Responsibilities

• Greet patients and families, escort patients to exam rooms, and obtain vital signs.
• Complete Advanced Standard Rooming for primary care visits.
• Collect and update patient medical histories, including medications, allergies, and immunization information.
• Prepare patients for examinations and assist providers during exams and procedures.
• Perform basic diagnostic testing, including urine dipsticks, blood glucose testing, EKGs, and other approved procedures based on competency.
• Accurately document patient information and clinical activities within the electronic health record (EHR).
• Reinforce patient and family education as directed by providers or nursing staff.
• Support pediatric wellness visits, sick visits, and Weight and Wellness Clinic appointments.
• Maintain exam room cleanliness, organization, and adequate supply levels.
• Assist with scheduling diagnostic testing, specialist referrals, and follow-up appointments.
• Perform front office responsibilities including answering telephones, patient check-in/check-out, processing faxes, and managing scanned documents.
• Participate in quality improvement initiatives, departmental meetings, and ongoing education.
• Adhere to infection prevention, patient safety, HIPAA, and regulatory requirements.
• Assist with vaccine workflows and other clinical tasks in accordance with office policies and state regulations.
• Perform additional duties within the Medical Assistant scope of practice as assigned.

Minimum Qualifications

Education

• High School Diploma or equivalent required.
• New hire must successfully complete Mercy MA Clinic Academy training.

Certifications

• BLS (Basic Life Support) certification preferred.

Preferred Qualifications

Education

• Graduate of an accredited Medical Assistant program.

Experience

• One year of experience in an outpatient, ambulatory, pediatric, or primary care setting preferred.

Certifications

• BLS (Basic Life Support) certification preferred.

Skills, Knowledge, and Abilities

• Strong communication and interpersonal skills, especially when interacting with children and families.
• Ability to provide compassionate, family-centered care.
• Proficiency with electronic health records and clinical documentation.
• Excellent organizational and multitasking abilities.
• Ability to adapt and work efficiently in a fast-paced clinical environment.
• Knowledge of common outpatient clinical procedures and equipment.
• Commitment to patient safety, quality care, and continuous professional development.
• Demonstrates awareness and understanding of diverse patient populations and family needs.

Work Environment

• High-volume outpatient pediatric clinic with frequent patient and family interaction.
• Collaborative team environment supporting primary care and Weight and Wellness services.
• Requires regular use of clinical equipment and technology.
• Potential exposure to infectious materials; appropriate personal protective equipment (PPE) is provided.

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds on a regular basis.
• Ability to stand and walk for extended periods during each shift.
• Ability to bend, kneel, twist, squat, reach, and grip while performing patient care activities.
• Ability to safely assist pediatric patients as needed.

Why Join Mercy Pediatrics Sunset Hills?

Become part of a compassionate team dedicated to improving the health and well-being of children and families in our community. As a Medical Assistant at Mercy Pediatrics Sunset Hills, you will play a vital role in supporting high-quality pediatric care while contributing to a positive patient experience and a collaborative clinical environment.              

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.