Team Member Experience Manager

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary: Oversees all Team Member Experience (TMX) programs and processes to help the organization achieve its goals of maximizing team member engagement and lowering team member turnover. TMX programs include Recruiting & Hiring, On-Boarding & Orientation, Job Skills Training, Engagement & Retention, Performance Management, Employment Practices, Benefits / Salary Administration, and Payroll/Attendance. Also helps plan and facilitate leadership training for managers, supervisors and team leaders.

Duties / Responsibilities:

• Planning & Oversight
  • Assesses effectiveness of HR practices and leads the development and implementation of improvements to move toward our vision of world class team member experience.
  • Analyzes key performance indicators to look for trends and root causes of turnover; presents results and recommendations to the appropriate facility leadership (GM/ PM, Ops or Production Manager)
  • Helps leadership team develop its vision for World Class Team Member Experience; facilitates goal setting and action planning to prioritize and align HR programs with vision.
• Pay & Rewards:
  • Oversees Benefits/Salary administration and Payroll/Attendance.
  • Collaborates with HRBP on any pay related issue or concern, by position or within market. 
• Recruiting & Hiring:
  • Responsible for oversight of recruiting, screening, interviewing, and on-boarding processes. Anticipates staffing needs by keeping close contact with plant leadership and ensures compliance with all hiring regulations and policies.
  • Ensures new hires are welcomed and integrated into their teams; manages orientation, referral program, and serves as liaison between team members and team leaders, facilitates resolution of any issues identified.
• Job Skills Training:
  • Partners with People Leaders to ensure team members have been properly trained on job skills, Safety protocols & standards, LEAN organizational structure, housekeeping standards and any site specific standards/programs.
  • Trains and coaches People Leaders on how to set clear expectations of team members, praise & recognition their teams, and confront non-performance.
• Leadership:
  • Facilitates leadership development workshops for Team Leaders.
  • Helps assess leadership performance and advise GM/PM on development plans.
  • Leads training on interviewing, hiring, terminations, promotions, performance evaluations, harassment, etc.
• Employment Practices:
  • Consults with HRBP to ensure that policies comply with federal and state law.
  • Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting comply.
  • Investigates and advises management in appropriate resolution of employee relations issues.
• Performance Management:
  • Ensures a process exists to carry out performance evaluations according to program design.
  • Aids, training, & coaching to leaders on how to have two-way conversations, provide actionable feedback & build trust with team members.
• Additional Initiatives:
  • Serve as the facility point of contact for initiatives such as VTO, Wellbeing, etc. 

Qualifications:

• 4-year degree in Human Resources, Business / Management, or Organizational Development
• Minimum 3 years of progressive leadership experience in HR or Training / OD positions
• Knowledge and experience in HR, Organizational Planning, Recruitment, Organizational Development, Employee Relations, Safety, Employee Engagement, and Employee Development
• Better than average written and spoken communication skills
• Outstanding interpersonal relationship building and coaching skills
• Previous experience in manufacturing environment preferred

Physical Demands:

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
• Constantly works in an indoor, temperature-controlled, sealed-window office environment.
• Work primarily involves sitting / standing.

Travel Requirements:

• None

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018

Clayton Supply