Application Administrator

Overview

Otter Products is hiring for an Application Administrator to join our IT team in Fort Collins, CO. This role will work a hybrid schedule.

 

The Application Administrator uses relevant work experience to supports and enables the business through day-to- day administration and user support of Service Now. This individual partners extensively with our internal customers across the business, within IT, as well as with third party hosting partners and external consultants, while monitoring system performance and usage to maintain security and reliability. The Application Administrator coordinates new software releases, fixes and upgrades with technical teams and users and recommends new features or changes to configuration/ workflows based on user feedback.

About Otter Products

At Otter Products, we protect what’s important. From our founder’s garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation and sense of purpose. Through our industry-leading brands – OtterBox and OtterCares – we provide our partners and customers the number one selling and most trusted products in our categories. Our commitment to excellence and our philanthropic spirit is the foundation on which we foster our partner relationships, allowing us to grow and to give - together. By way of our charitable arm, the OtterCares Foundation, we support our communities and invest in the future through education that inspires kids to change the world. Our founder’s core values are still at the heart of everything we do. We measure our success not just by business results, but by our ability to give back to our communities and strengthen opportunities for all. To learn more, visit https://www.otterbox.com/pages/careers

Responsibilities

• Ensures the reliable performance of the specific system assigned
• Troubleshoots and resolves any related hardware, software, user access or other problems
• Key participant in any issue or outage analysis and resolution, in conjunction with support team, third party hosting provider, and consultants
• Monitors system performance and usage to maintain security and reliability
• Where applicable, monitors and manages application costs including licenses, consulting, and hosting costs
• Coordinates new software releases, fixes and upgrades with technical teams and users
• Recommends new features or changes to configuration/ workflows based on user feedback
• Participates in projects to gather user requirements, design, configure, test and implement system specific changes
• Works with the other Application Administrators to learn complex tasks
• While a highly self-directed Otter will thrive, they will be occasionally directed in several aspects of the work by the other, more experienced Administrators
• Planned and unplanned evening and weekend work is required
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment
• Other duties as assigned

Qualifications

• Bachelor’s degree in IT-related field of study required. Experience in lieu of degree may be considered
• Minimum of three years of related experience required.
• Experience working with Service Now preferred.

EEO

Otter Products, LLC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, national origin, disability, veteran status, or any other characteristic or status protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and in accordance with all other applicable federal, state and local laws.

For US Based Roles Only - Base Compensation Range Minimum

USD $83,000.00/Yr.

For US Based Roles Only - Base Compensation Range Maximum

USD $105,000.00/Yr.

Additional Total Rewards

Otter Products offers a robust benefits package to eligible employees including medical, dental, vision, basic life, voluntary life, long-term and short-term disability, employee assistance program, flexible spending accounts, health savings account, and 401(k) retirement plan. Additionally, for eligible employees, we offer accrued paid time off based on seniority, volunteer time off, parental leave, bereavement leave, company holidays, and years of service awards. Check out www.otterbox.com/pages/careers for more info., Variable Incentive Program - This position is eligible for the Profit Sharing Program.