Senior Clinical Liaison Specialist
Jobs at Align Technology | Align Technology Careers
·Yesterday
- Location
- APAC-China-Taiwan
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Senior
- Education
- Bachelor
Description
Senior Clinical Liaison Specialist
Department: Clinical
Employment Type: Full Time
Location: APAC-China-Taiwan
Description
Job Title: Senior Clinical Support Specialist
Job Summary
This position is responsible for handling clinical-related issues, internal and external, for Align Technology in Taiwan. Responsibilities fall in four broad categories but may not be limited to:
1. Training of customers (doctors) and/or speaking in clinical settings on behalf of the company,
2. Clinical Support to customers especially on ClinCheck, attachment and troubleshooting,
3. Contributor or review of clinical content of doctor education/marketing materials and internal clinical education materials.
4. Closely work with clinical manager to support key customers and lead some projects such as training, event, proofreading as assigned.
Job Summary
This position is responsible for handling clinical-related issues, internal and external, for Align Technology in Taiwan. Responsibilities fall in four broad categories but may not be limited to:
1. Training of customers (doctors) and/or speaking in clinical settings on behalf of the company,
2. Clinical Support to customers especially on ClinCheck, attachment and troubleshooting,
3. Contributor or review of clinical content of doctor education/marketing materials and internal clinical education materials.
4. Closely work with clinical manager to support key customers and lead some projects such as training, event, proofreading as assigned.
Key Responsibilities
Job Description
§ Manage day to day tasks within Clinical department
§ Provide ClinCheck review and clinical support to customers, especially key accounts.
§ Handle ClinCheck related complaint and troubleshooting.
§ Clinical Training (internal) – Establish and oversee internal clinical education (to Align employees), in particular Clinical and Sales.
§ Represent Align clinical present at academic and professional Align events to customers.
§ Provide clinical feedbacks to research project and new product launch to improve products.
§ Work with local KOL and speaker in the development of publications that can be used by AT as case studies
§ Follow departmental procedures to obtain 100% accuracy and completeness in all areas
§ Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development
§ Coordinator of local clinical studies
§ Participate in and lead some clinical projects
§ Spend approximate 20-50% working time to travel and support local education events, customer visit or take training.
§ Participate in proactive team efforts to achieve departmental and company goals.
§ Perform other duties as assigned.
§ Manage day to day tasks within Clinical department
§ Provide ClinCheck review and clinical support to customers, especially key accounts.
§ Handle ClinCheck related complaint and troubleshooting.
§ Clinical Training (internal) – Establish and oversee internal clinical education (to Align employees), in particular Clinical and Sales.
§ Represent Align clinical present at academic and professional Align events to customers.
§ Provide clinical feedbacks to research project and new product launch to improve products.
§ Work with local KOL and speaker in the development of publications that can be used by AT as case studies
§ Follow departmental procedures to obtain 100% accuracy and completeness in all areas
§ Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development
§ Coordinator of local clinical studies
§ Participate in and lead some clinical projects
§ Spend approximate 20-50% working time to travel and support local education events, customer visit or take training.
§ Participate in proactive team efforts to achieve departmental and company goals.
§ Perform other duties as assigned.
Skills, Knowledge & Expertise
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Highly Organized
§ Action Oriented
§ Takes initiative
§ Results oriented with proven experience
§ Independent and able to work autonomously
§ Strong time management skills
§ Task-oriented-Quick to respond
§ Expert in PowerPoint, Excel, Word, and overall computer and computer organizational skills
§ Experienced with Invisalign IDS, ClinCheck software, ClinCheck review and troubleshooting would be a plus
§ Great communication skills
§ Knowledgeable on orthodontics and clinical treatment would be a plus
Education [Degree or equivalent experience]
§ Bachelor degree of dentistry/dental technician/Oral Healthcare
§ Fluent in English
§ More than 3-year experience as a clinical specialist or equivalent with enough Ortho clinical & product knowledge.
For more information, please contact [email protected].
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Highly Organized
§ Action Oriented
§ Takes initiative
§ Results oriented with proven experience
§ Independent and able to work autonomously
§ Strong time management skills
§ Task-oriented-Quick to respond
§ Expert in PowerPoint, Excel, Word, and overall computer and computer organizational skills
§ Experienced with Invisalign IDS, ClinCheck software, ClinCheck review and troubleshooting would be a plus
§ Great communication skills
§ Knowledgeable on orthodontics and clinical treatment would be a plus
Education [Degree or equivalent experience]
§ Bachelor degree of dentistry/dental technician/Oral Healthcare
§ Fluent in English
§ More than 3-year experience as a clinical specialist or equivalent with enough Ortho clinical & product knowledge.
For more information, please contact [email protected].
Skills
Excel
