Inside Sales Team Lead

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Inside Sales Team Lead is responsible for leading and managing a team of Internal Account Managers to ensure the efficient and accurate delivery of quotations, sales administration, customer query resolution and overall sales support services.

The role is accountable for ensuring that service standards, turnaround times, quality requirements and operational objectives are consistently achieved. The Inside Sales Team Lead provides coaching, guidance and support to the team while driving productivity, process improvement and compliance with company policies and procedures.

Working closely with Sales, Operations, Procurement, Finance and other internal stakeholders, the Inside Sales Team Lead ensures that Internal Account Managers are equipped to deliver a high standard of support that enables the broader sales function to effectively serve customers and achieve business objectives.

This role will report to Country Sales Manager

As the Inside Sales Team Lead, you will:

• Lead, supervise and develop a team of Internal Account Managers.

• Oversee the daily activities of the Internal Account Management team.

• Ensure all quotations are prepared accurately and submitted within required timelines.

• Ensure customer and sales team queries are responded to promptly and professionally.

• Identify opportunities to improve efficiency, accuracy and turnaround times.

• Collaborate with Channel Sales, Procurement, Finance, Operations and Vendor Management teams.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Inside Sales Team Lead:

• Bachelor's Degree or Diploma in Business Management, Sales, Commerce, Operations or a related field.

• 5+ years' experience in Internal Sales, Sales Support, Commercial Administration or Customer Service Support.

• Minimum 2 years' experience in a supervisory or team leadership capacity.

• Experience managing quotation processes, order administration and customer query resolution.

• Experience working in a fast-paced sales support environment.

• Process improvement and continuous improvement methodologies.

• Team leadership and people management

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.