Inside Sales – Junior Project Manager – Customer Service Rep

Description

 In this role you will be responsible for providing exceptional customer service for commercial lighting orders and projects from inception through post-sales support, providing technical expertise and all with an eye on generating additional sales.  Our inside sales team serves as the agent for our lighting manufacturer as well as the representative of the lighting distributors to our manufacturers and supports the efforts of our distributor, end user, contractor and specification sales teams.  Excellent oportunity for a full time position with Benefit Packages and 401K.

Requirements

THE RESPONSIBILITIES OF THE   POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Order processing, order follow-up and   expediting. Resolve concerns of    booth vendors and customers when issues arise.
•  Comparing purchase orders to the  respective quotes and returned submittals for accuracy and noting and  addressing any discrepancies. 
• Providing sales support to distributors/commercial lighting jobbers including technical knowledge and support, answering questions about lead times and stock positions, handling RMAs and being the point person for the overall process for completing an order or a job smoothly.  
• Prepare submittal packages.
• Being friendly, positive, articulate   and mature with excellent written and verbal communication skills. 
• Increasing sales through exceptional   customer service and product knowledge
• Learning and absorbing new technical   information quickly

IN   ORDER TO BE QUALIFIED FOR THIS ROLE, YOU MUST POSSESS THE FOLLOWING:

• Two  (2) plus years in the commercial lighting industry in an inside sales role (order entry, customer support, project management, sales) ideally with a distributor, agent, manufacturer or electrical contractor. 
• Ability to learn and absorb technical   information quickly.
• Individual  must be highly organized and results oriented, with the ability to  multi-task in a fast-paced environment that is focused on growth, while adhering to the policies and procedures that have been established by  the manufacturer and within our organization. 

THE   FOLLOWING SKILL SETS ARE PREFERRED BY THE BUSINESS UNIT:

• Must present a positive attitude and excellent communication skills 
• Expertise with Outlook, Word, Excel, the Internet, as well as the flexibility to learn and utilize in-house   software applications. Proficiency   with Oasis, Parspec or RepFabric a plus.
• Experience in reviewing quotes,   creating submittal packages and processing purchase orders 
• Strong customer service and sales skills – in person, via email and on the phone. 
• Keen   attention to detail
• Work well in a team environment and truly care about making a positive  contribution to the success of our Company. 
• Interpersonal   Skills
• Strong organizational skills
• Knowledge   of lighting 
•  Self-Stater