Digital Business Analyst

 

 

 

 

 

 

 

ROLE PROFILE

 

 

Role Title Digital Business Analyst Reporting to Digital Programme Manager

Section Digital Innovation District/Department Digital Policing Directorate

Tenure Rank/Grade POB

 

Part A – JOB DESCRIPTION Overall purpose of role

 

To engage with the buiness ensuring the execution, delivery and management of client expectations in relation to any significant change in technology or technology services used by the business. Work to improve alignment of Digital Policing services to business requirements across all areas of the business, communicate strategy and direction of the department and resolve customer issues of service delivery.

 

Key outputs for role –

1. Lead by example and behave in line with the Police Code of Ethics ensuring that Force values and behavioural expectations are clearly understood and considered by managers, officers and staff in their decision making and actions; reinforcing and influencing them through all interactions and processes.

2. Lead by example, treating others with dignity, fairness and respect at all times, regardless of identity, background, status or circumstances. Embrace and invest in West Yorkshire Police’s approach and commitment to Diversity, Equality and Inclusion (DEI), recognising its importance and value. Implement this commitment wherever possible in day to day duties and interactions with colleagues and our communities, with an aim to integrate equality and human rights into everything we do.

3. Engage with the business functions leadership teams to understand their strategic aims and challenges, interpreting those needs and collaborating across the Digital Policing Directorate function to identify solutions and outcomes which support Force and Digital Policing priorities and strategy.

4. Analyse, develop and design requirements for new systems and enhancements to existing systems to ensure the system design fits the needs of the users and conforms to Digital Policing infrastructure standards by working with customers to determine system and business needs. Utilising various business analytical methodologies to accurately capture customer requirements to ensure organisational priorities are met and that data maximisation and data quality considerations are key to decision making whilst maximising use of existing solutions.

5. Provide professional expertise, advice and guidance to the Force through the application of the appropriate tools and techniques in relation to technology change projects involving process and technology consultancy, operational research, ensuring feasibility ,problem-solving and decision making, systems analysis, , simulation modelling and process improvement in support of the strategic priorities of the Force.

6. Managing the implementation of small technology projects, as appropriate, utilising project management techniques (ie Prince 2, Scrum, DSDM, Agile etc). Managing internal resources and external suppliers, project planning, business benefits identification and piloting to ensure successful testing and implementation.

7. Working with procurement leads to ensure acquisition processes are followed for new solutions identified and relevant tender documentation is produced and used during procurement activity.

8. Engage with the business at all levels to promote, build and sustain the relationship that the Digital Policing Directorate has with the business functions leadership, communicating the Digital Policing strategy and raising awareness of it. Communicate principles such as ITIL, DSDM and SCRUM to Digital Policing customers and users to ensure an understanding of the methodologies and the best practices contained therein.

9. Utilising stakeholder management techniques, develop and maintain a process for communication, resolving customer complaints and report upon customer satisfaction issues to Digital Policing management.

10. Diagnose problem situations, select and apply appropriate solutions based upon informed professional judgement and extensive experience and be responsible for the delivery of an effective resolution that informs Senior Leaders’ decision-making.

 

 

 

 

11. Review and assess implemented change following delivery and report back to assist in the service improvement programme, assessing the enhancement to business processes.

12. Support the delivery of complex projects working with Digital IT Project Managers or Digital Delivery Leads to ensure successful delivery and ensure customer requirements are met.

 

Dimensions (Financial/Statistical/Mandates/Constraints/No. of direct reports)

• Liaise with senior leaders and other key customers of the IT department in Divisions and Departments to communicate IT strategy and policies, and to investigate and define issues with service delivery and quality of service.

• Represent and promote the work of the Force and department, as well as liaise at local, regional and national levels on issues pertaining to IT projects undertaken or in relation to specialist, professional areas of expertise.

• Communicate and support the department’s quality policy by working to the documented processes and procedures ensuring compliance with Data Protection and Information security principles.

• Responsible for budget management for projects up to the value of £250k.

 

Work/Business contacts

Internal: District and Departmental budget holders and key customers of Digital Policing. All levels of Police Officers (up to an including chief officers) and Police Staff to resolve Digital Policing customer complaints/issues. Digital Policing Department Senior Leadership Team. All Digital Policing colleagues to maintain up to date knowledge of developments and projects.

External: Suppliers, other Forces and organisations as needed to resolve service issues and identify and communicate best practice.

 

 

Expertise in Role Required (At selection - Level 1) Essential or

Desirable

• Proven experience of business relationship management and stakeholder management

• Knowledge and working experience of performing business analysis functions including business systems and business process modelling

• Knowledge and working experience of requirement gathering for technical solutions including techniques such as MoSCoW

• Good understanding and awareness of the latest/emerging digital technologies and capabilities

• Knowledge of marketing and communication with customers along with excellent written, oral and interpersonal skills

• Good understanding and awareness of general project management and planning principles.

• A proven methodical and analytical approach to problem solving

• Awareness of current, emerging and planned Digital Policing provided capabilities/services

• Knowledge and a working experience of formal project management methodology, such as Prince 2, Scrum, DSDM, Agile etc.

• Proven experience of successfully influencing Senior and Middle Managers in respect of technology change and technology projects

Essential

Essential

Essential

Essential

Essential

 

Essential

Essential

Desirable

Desirable

 

Desirable

Other (Physical, mobility, local conditions)

• Has the ability to travel for business purposes to enable visits to any operational site in the Force area.

Essential

 

 

 

 

• Has a full current UK/European driving licence with access to a motor vehicle and is prepared to use this for business purposes.

 

Desirable

 

 

Expertise in Role - After initial development - Level 2

• Has successfully developed a network of effective working relationships with key customers

• Proven experience of investigating and resolving service delivery issues

• Proven experience of solution delivery using business analysis and project management expertise.

 

 

Structure

NOTE – The role report to either a Digital Programme Manager or Digital Delivery Manager, both within Innovation. All BA’s work across the Whole area.

 

PART B – COMPETENCIES & VALUES Competency and Values Framework – Competency and values framework (CVF) | College of Policing

 

 

Level 1 –Practitioner

PART C - DEVELOPMENT OF ROLE

Expertise in Role (Advanced - Level 3)

• Makes a positive contribution to the development of the strategy and planning function to ensure that the needs of the Force and Department are met

• Is a recognised source of expertise in his/her functional area and can advise on a range of issues. Recognised and is used as an expert in clarifying and resolving technology related change demands

• Has directly contributed to transformational organisational improvements and delivered significant efficiency improvements and provable business benefits

 

PART D - ACCESS & VETTING

Standard IT Access Default

Police Building (Perimeter and Zone access) Perimeter Access to Police Buildings where based

Vetting Level Management Vetted

Date accepted as a role profile 30th August 2022

 

 

Digital Programme Manager/ Digital Delivery Manager

Project Support Analyst

Digital Project Manager Digital Business Analyst