Quality Assurance Leader

Quality Assurance:  

• Build and maintain a risk‑based internal audit program (process, product, and system); publish findings, track nonconformances, and drive CAPA to verified closure. 

• Serve as site representative/auditee for customer, regional, and third‑party audits; ensure timely closure of external audit findings with cross‑functional owners. 

• Generate, track, and close all audit records in the QMS in velocity with complete evidence. 

• Training and capability 

• Develop internal auditor capability (training, shadowing, qualifications) and deliver QMS orientation/refresher training across functions. 

• Manufacturing and product quality 

• Lead SPC/MSA deployment; guide QC on study design, execution, and interpretation to improve process capability and measurement integrity. 

• Partner with Operations/Engineering to run defect‑prevention programs (e.g., crater prevention), standardize best practices, and sustain controls. 

• Lead customer complaint investigations; perform RCFA and issue RCFA/8D reports to customers and stakeholders. 

• Facilitate monthly complaint reviews with Production, QC, Maintenance/MT, Product Management, and Technical, track actions to closure. 

• Log, update, and close complaints and service cases in CRM (e.g., Salesforce); monitor and reduce export‑related complaints. 

• Coordinate with inter‑plant quality for market complaints on imported materials through to closure. 

• New product introduction 

• Prepare and submit PPAP/APQP deliverables (FMEA, Control Plan, MSA, capability data) for OEM/APC/Industrial launches. 

• Data, reporting, and CI 

• Analyze and report Cost of Poor Quality (COPQ) monthly; identify top drivers and lead cross‑functional improvement projects. 

• Streamline QC processes and documentation; digitize where possible to improve cycle time, traceability, and data integrity. 

• Provide monthly site quality performance updates to regional quality leadership with KPIs and action status. 

Quality Management System (QMS)  

• Maintain a compliant, continually improving QMS to IATF 16949, ISO9001, ISO/IEC17025 & BIS; act as Document/Data Controller and ensure controlled distribution of latest documents site‑wide. 

• Review QMS documents for ongoing suitability and effectiveness; establish, implement, and sustain process standards and procedures. 

• Promote awareness of customer‑specific requirements and cascade them into site procedures and controls. 

• Provide QMS training (orientation and refreshers) across functions; issue guidance for QMS documentation and records. 

• Monitor and report QMS performance and effectiveness to top management; prepare inputs, schedule Management Reviews, circulate minutes/action plans, and track closure. 

• Summarize internal audit findings and systemic actions in Management Reviews. 

• Liaise with external agencies and certification bodies; ensure timely renewal of BIS and other regulatory licenses/certifications. 

• Build Quality Culture and Drive Improvement 

• Run site quality programs (Gemba/problem‑solving workshops) and develop team competency in RCFA/8D. 

• Deploy and sustain IATF core tools: APQP, PPAP, PFMEA/DFMEA, Control Plans; verify effectiveness on the shop floor. 

• Identification of risk and its mitigation plan 

• Customer Satisfaction Enhancement 

• Prepare and submit customer documentation and PPAPs per CSR requirements. 

• Track PPM, customer scorecards; trigger corrective actions for gaps and drive on‑time closure. 

• Ensure successful execution of customer audits; submit RCFA/8D in customer‑specific formats and verify effectiveness. 

• Continuous Improvement and Audits 

• Plan and execute process/product/system audits at the site and remote/external locations; ensure containment and verified CAPA closure. 

• Collaborate with Contract Manufacturing/Inter‑plant Quality on market complaints to root cause and closure. 

• Develop Internal Stakeholders’ Quality Competency 

• Train cross‑functional teams on QMS requirements and problem‑solving. 

• Enable adoption of digital quality tools: Salesforce (SFDC) for complaints/service cases; Velocity (CAPA, QIR, Audit modules) for issue tracking and evidence management; ensure data integrity and on‑time closure. 
• Master’s degree in chemistry / Polymer / Paint technology 

•  Must have 

• 6+ years’ progressive QA experience in a multinational manufacturing environment; coatings/paint or chemical processing strongly preferred. 
• Strong working knowledge of IATF16949 & ISO/IEC17025; hands‑on internal, process, and product auditing experience. 
• Proficiency with core quality tools: PFMEA/DFMEA, Control Plans, MSA, SPC, APQP, 8D/RCFA. 
• Proven CAPA execution and KPI improvement (e.g., PPM, FPY, COPQ). 
• Excellent communication and stakeholder management skills. 
• Fluent English (written and spoken). 
• Proficiency in Microsoft 365 (Excel, PowerPoint, Word, Teams). 

•  Preferred 

• IATF 16949:2016 background (Lead/Certified Auditor a plus). 

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [email protected].

We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This is an active opening for which we are recruiting to fill immediately.