Housing Supervisor

City

Fremont

State

California

Job Location

SFO 434 Rexford - Corporate

Position Type

Regular

We are seeking an experienced Housing Supervisor, to work closely with the Director of Housing to manage a team that oversees the full lifecycle for corporate housing, employee housing, and/or affordable programs. The successful candidate will be responsible for ensuring program compliance, managing projects, creating and managing department forms and reporting, and developing and maintaining relationships with key stakeholders.

WHAT YOU WILL DO:

• Oversee corporate, employee, and affordable housing program and ensure compliance with all federal, state, and local regulations.  
• Develop and maintain positive relationships with local government agencies, community organizations, and other stakeholders.  
• Develop and implement marketing strategies to attract new residents and maintain high occupancy levels.  
• Work with property operations teams to resolve resident concerns
• Develop and implement policies and procedures
• Monitor program performance and prepare reports for management and stakeholders.  
• Stay up to date with changes in housing regulations and programs.  
• Maintain the highest level of customer service for residents, vendors, and corporate departments. 
• Identify and escalate trends and provide resolution insights. 
• Ensure reporting and systems are kept up to date and accurate for compliance purposes. 
• Assist with other ad hoc requests as needed.  
• Manage staff and oversee their training and development.  
• Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness 

WHAT YOU WILL NEED:

• 5+ years of experience in affordable housing and/or property management preferred.
• 3+ years of management experience overseeing a team
• Be able to provide formal supervision to associates within a single functional or operational area.
• Recommend staff recruitment, selection, promotion, advancement, corrective action, and termination.
• Plan and monitor appropriate staffing levels and utilization of labor, including overtime. Prepare and deliver performance appraisal for staff.
• Mentor and coach team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
• Ability to respond effectively to sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, and/or public groups. Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
• Ability to prepare high-level executive and routine reports and correspondence.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.
• Excellent communication and interpersonal skills.
• YARDI and PowerBI experience strongly preferred.
• Certification as a Tax Credit Specialist (TCS) preferred.

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• Requires flexibility to travel based on business needs.
• Must reside in California or Washington and notify management prior to any relocation. 
• Must be able to work flexible hours including evenings and weekends. 
• Ability to report to corporate office and/or HUB.  

WHAT YOU WILL BRING TO THE TABLE:

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $91,000.00 - $109,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.