Customer Service Advisor - Portuguese 2026

Job Title:

Customer Service Advisor - Portuguese 2026

Job Description

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Location:

PHL Quezon City - E-Commerce Bldg 1, Ground Flr

Language Requirements:

Time Type:

Full time

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Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.