- Type
- Full-time
- Department
- Marketing
- Closing date
- Today
- Source
- Vincere
Description
Job Element
Customer Support Advisor
Issue No: 2 Date: TBC
Confidentiality level: Confidential
*Ref – Customer Support Advisor Job Description Uncontrolled when printed.
Last reviewed by Maxine Baines
Page 1 of 2
Job Element Detail
Job Title CUSTOMER SUPPORT ADVISOR
Reporting to Customer Support Team Champion
Department Customer Support
Main Purpose First Line Support for Challenger Customers
Duties & Responsibilities
• Provide support to customers for network queries and help with device issues such as Smartphones, acting with the highest degree of courtesy and professionalism.
• Troubleshooting a variety of technical and non-technical issues across different communications platforms
• Liaise with Networks & Service Providers to assist with queries via portals and direct calls.
• Working with other departments to provide an excellent standard of customer support.
• Process Claims and Sales Forms for equipment to be ordered and liaise with customer to arrange deliveries and payment.
• Ensure all customer queries are prioritised and handled in the shortest time possible
• Update CRM
Skills
• Excellent interpersonal and customer care skills
• Excellent analytical skills and the ability to solve problems.
• An understanding of iOS & Android Phones.
• Willing to learn about different products and systems.
• Strong Drive for Achievement, detail-orientated and organised.
• Resilient and able to meet deadlines.
• Able to work independently as well as part of a team.
• Deal with customers face to face.
• PC Literate
Customer Support Advisor
Issue No: 2 Date: TBC
Confidentiality level: Confidential
*Ref – Customer Support Advisor Job Description Uncontrolled when printed.
Last reviewed by Maxine Baines
Page 2 of 2
Salary and hours of work
• £26,500 PA
• Monday to Friday 09:00 to 5:00
Benefits
• 20 days holiday initially, increasing each year by one day to a
maximum of 30 days. • Bank holidays in addition to holiday allowance • Workplace pension • Attendance bonus • Company bonus
• Bupa Employee Assistance Programme • Plus More!
