Customer Support Advisor

Description

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

Job Type: Full Time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Ag & Turf NE is looking for a Customer Support Advisor. Customer Support Advisors focus on United Ag & Turf’s customers’ equipment by partnering with the customer to offer equipment management solutions that help the customer achieve a lower owning and operating cost. This position provides product support for parts, services and solutions to customers within designated territories, maximizes product support sales with designated customers while ensuring maximum customer satisfaction levels, and increases customer satisfaction from assigned house accounts as well as captures incremental business from customers in their assigned territory. The CSA will be the primary liaison between the customer and United A&T in all areas related to product support. 

What You’ll Do

• Research parts in appropriate John Deere systems and other vendor systems for the customers when the parts department cannot.
• Maximize product support sales from designated customers. Both parts and labor sales.
• Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.
• Maintain customer service excellence by becoming an indispensable consultant for their equipment management needs.
• Work with territory sales reps to maximize the probability of repeat sales and increase United C&F’s share of new equipment purchases.
• Develop new product support business within the assigned territory, with customers that haven’t utilized United C&F in the past.
• Maintain thorough knowledge of United C&F’s product line and their product support offerings.
• Maintain an average of six-ten customer contacts per day.
• Be cognizant of product support trends in the industry and monitor shifts in customer needs and adapt to them.
• Constantly seek self-improvement by gaining product/sales knowledge, reading, and listening to outside sources.

Requirements

Preferred

College degree preferred or relevant work experience, with at least 3 to 5 years of relevant experience within a similar field. Organization and communication skills must be highly developed. Computer skills need to be broad based.

A valid driver’s license will be required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception