Service Advisor

I. Job Description:

A. Determine need for repairs by questioning customer about vehicle’s performance, or by visual inspection of vehicle.

B. Estimate cost of repair and prepare itemized work order, listing costs of parts and labor.

C. May make minor adjustments or repairs.

D. Work in a cooperative and positive manner with all personnel.

E. Conform to the company’s policies on non-discrimination and harassment.

F. Treat members of the public in a courteous and non-discriminatory manner, and maintains a professional demeanor while on the job.

G. Perform other tasks as assigned.

II. Types Of Equipment / Machinery Used On The Job:

A. Computers

B. Calculators

C. Typewriters – Key Board

D. Phones

E. Adding Machines

III. Types Of Tools Used On The Job:

A. Pencils

B. Pens

C. Erasers

D. Hand Tools

E. Measuring tools such as micrometers, calipers, thickness gauges and pressure temperature gauges.

F. Staplers

IV. Vehicles Driven or Moved as Part of the Job:

A. Customer’s automobiles engine start-up and short test drives as required.

V. Personal Protective Equipment/Clothing Required:

A. Required employee provided safety items:

1. Leather topped, rubber soled shoes.

VI. Possible Chemical Exposure as Regular Part of Job:

A. A limited number of chemicals are used on an occasional basis as a normal part of this job.

B. In order to recognize and protect him/herself from chemicals in the work place the employee will:

1. Attend training in company’s hazard communication program (workers’ right to know).

a. Utilize chemical inventory list.

b. Utilize material safety data sheet (MSDS) file.

c. Utilize required personal protective equipment at all times.

VII. Physical Demands:

A. Standing: Intermittent, not to equal more than 15% of the working day.

B. Walking: Intermittent, not to equal more than 30 % of the working day.

C. Sitting: Intermittent, not to equal more than 50 % of the working day.

D. Stooping (bending at the waist), kneeling (at knees) and crouching (at knee and waist): Infrequent activity, not equal to or more than 5% of the working day.

E. *Lifting: Maximum of 20 lbs. on a frequent basis.

F. *Carrying: Maximum of 10 lbs. on a frequent basis.

G. Pushing and pulling: Occasional activity using equipment and hand tools.

H. Climbing and balancing: N/A

I. Crawling: Occasional activity

J. Twisting or turning of trunk: Frequent activity

K. Reaching: Frequent activity

L. Handling: Frequent activity (office tools and equipment, and hand tools)

ITEMS A-L EQUAL ACTIVITY OF UP TO 100% OF THE WORKING DAY. *Source: Dictionary of Titles, Department of Labor

VIII. Environmental Exposure:

Outside: Inside:

Dust: N/A N/A

Fumes: Occasional Occasional

Mist: N/A N/A

Gases: Occasional Occasional

Odors: Occasional Occasional

Hazards: N/A N/A

Noise and vibration (normal): Electrical air tools, machinery and various repair and diagnostic equipm