Food Server

As a Food Server, you will be the heart of our restaurant's front-of-house operation. You will play a vital role in ensuring our guests have a warm, friendly, and enjoyable dining experience. Your responsibilities will include greeting guests, taking orders, serving food and beverages, and ensuring the cleanliness and tidiness of your assigned area.

Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.

RESPONSIBILITIES:

Guest Service

• Warmly greet and seat guests.
• Present menus and answer questions about food and beverage offerings.
• Take orders accurately and efficiently.
• Ensure food and beverages are delivered promptly and meet guest expectations.
• Refill drinks and address any guest requests throughout their meal.
• Present the bill and process payments in a timely and courteous manner.
• Provide exceptional customer service throughout the dining experience.
• Process payments courteously and efficiently using our point-of-sale system.

Operations

• Maintain a clean and organized dining area by clearing tables, wiping down surfaces, and restocking condiments.
• Assist with setting up and breaking down dining areas before and after service.
• Collaborate with other servers and kitchen staff to ensure smooth operation and timely service.

Food and Beverage Knowledge

• Maintain a good working knowledge of the menu, including food and beverage descriptions, ingredients, and preparation methods.
• Upsell menu items and beverages when appropriate, following restaurant guidelines.
• Address any guest inquiries about food allergies or dietary restrictions and communicate them to the kitchen staff effectively.

Health and Safety

• Proactively support the company's health and safety program.
• Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
• Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
• Report any building, plant, or equipment defects according to hostel procedures.
• Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
• Attend mandatory fire and relevant health and safety training.
• Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
• Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
• Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.

SKILLS AND QUALIFICATIONS:

• Previous experience in the food and beverage service.
• Experience working in a hostel/restaurant environment is a plus.
• Familiarity with POS system and cash handling are a plus.
• Good knowledge of food and beverage service.
• Good understanding of food safety and sanitation procedures.
• Good communication skills, both verbal and written.
• Excellent interpersonal, and team management skills.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Positive and energetic personality with a strong work ethic.
• Knowledge of health and safety regulations.
• Customer service-oriented mindset.
• Ability to stand, walk, and lift heavy objects as needed.
• Flexibility to work on a shifting schedule, weekends, and holidays as required.