Sr. Manager, Customer Claims

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.

Job Description:

MPS is seeking an experienced Sr. Manager to lead our customer claims department to operational excellence. The qualified Sr. Manager will be responsible for overseeing the end-to-end processing of customer product claims including claim tracking, review and audit, negotiation, and settlement. This is a high-profile position that works closely with Product Lines, QA, Sales, Legal and Finance teams to stay closely aligned on risk areas and timely customer resolution. 

The Sr. Manager, Customer Claims reports to the Sr. Director of Global Sales Operations.

Primary Responsibilities

• Own and develop the process and procedure of how MPS handles customer claims across our ecosystem from initial detection all the way through resolution.
• Efficiently monitor claims administration and negotiation progress to reduce claim costs and drive best practices.
• Oversee the intake, validity and processing of product claims and supporting documents.
• Build and manage strong relationships with customers to ensure and develop best claims handling processes.
• Partner cross-functionally with Legal, Finance, QA, and Sales teams to align on business strategy.
• Work closely with finance to forecast and administer claim settlements.
• Work closely with legal team to determine the value of settlements and reviews settlement contracts.
• Work closely with insurance carriers to comply with reporting requirements.
• Create roadmap and reporting metrics to measure claims handling efficiency and statuses, with the ability to present to executives as needed.

Position Requirement:

• Bachelor’s degree in business administration, accounting or finance preferred.
• Minimum 5 years’ experience in claims management, risk strategy, customer support or similar role; preferably within semiconductor industry or high-tech sector.
• Excellent communication and relationship management skills, ability to negotiate and influence customers and internal stakeholders.
• Proficient in Excel and claims management software tools.
• Exceptional prioritization skills in navigating competing demands and claim priorities.
• Solid attention to detail and excellent project management skills.
• Well versed in handling insurance documentation and legal liability.
• Ambitious and resourceful, willing to go the extra mile to effectively deliver value to our customers while keeping MPS success top of mind.
• Business acumen skills to understand business impacts to make strong judgement in leading MPS success and customer satisfaction and trust.
• Adaptable and a problem solver, able to operate in a fast-paced and dynamic environment with rapid development cycles.

MPS offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) with a company match, Employee Stock Purchase Program (ESPP), up to 11 company paid holidays, and 15- 20 days of paid time off depending on your tenure, generous discretionary company bonuses, and life and disability protection. Employees in sales positions may be eligible for our sales incentive bonuses. Employees in certain positions may be eligible for stock compensation. For more information on MPS’ benefits please view our company website at www.monolithicpower.com.

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.