Temporary Receptionist

Location: Northern Suburbs, Cape Town
Contract: Fixed-term Temporary Contract
Contract Period: 1 October – 15 December 2026
Working Hours: Monday – Friday, 08:00 – 17:00
Salary: R8,000 – R10,000 per month

About the Role

Our client, a growing Internet Service Provider (ISP) based in the Northern Suburbs of Cape Town, is looking for a professional and customer-focused Temporary Receptionist to provide front-line reception and general administrative support during a fixed-term contract.

The ideal candidate will be friendly, organised and confident when dealing with customers, with excellent communication skills and a professional telephone manner.

Key Responsibilities

• Answer, screen and direct incoming telephone calls.
• Respond to customer enquiries and provide basic information regarding internet services and packages.
• Direct technical support queries to the relevant technical department.
• Respond to emails and other customer communications.
• Assist account customers with basic queries and escalate issues to the Accounts Department where required.
• Take accurate messages and ensure they reach the relevant staff members.
• Maintain a professional and organised reception area.
• Receive and distribute incoming mail, deliveries and documents.
• Assist with general administration, including filing, data capturing, printing and scanning.
• Schedule appointments and assist with installation bookings.
• Maintain accurate customer and company records.
• Liaise with internal departments to ensure customer queries are resolved efficiently.
• Handle customer complaints professionally and escalate unresolved matters appropriately.
• Maintain confidentiality of customer and company information.
• Provide general office and administrative support as required.
• Follow company policies, procedures and customer-service standards.

Requirements

• Matric / Grade 12.
• Previous reception, front-desk, customer service or administration experience would be advantageous.
• Excellent verbal and written communication skills.
• Professional and friendly telephone manner.
• Good computer literacy and administrative skills.
• Strong organisational and time-management skills.
• Customer-focused with a professional approach.
• Ability to remain calm and professional when dealing with customer complaints.
• Reliable, punctual and well presented.
• Must be able to reliably commute to Fisantekraal.

Ideal Candidate

We are looking for someone who is friendly, professional, dependable and customer-focused, with the ability to manage a busy reception environment while providing a high standard of service.

Contract & Remuneration

• Contract period: 1 October – 15 December 2026
• Working hours: Monday – Friday, 08:00 – 17:00
• Monthly salary: R8,000 – R10,000, depending on experience and suitability.