Customer Care Specialist (m/f/d)

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

Key responsibilities:

• Customer Onboarding – Execute customer onboarding activities, ensuring accurate collection, validation, and maintenance of customer master data.
• Order Management – Maintain order-related records and support timely, accurate updates within ERP and CRM systems to ensure operational excellence.
• Customer Support – Handle customer inquiries and complaints professionally, escalating complex topics to senior team members when needed.
• Customer Communication – Support proactive communication with customers regarding product availability, delivery updates, and service-related changes.
• System & Invoicing Support – Assist with system training activities and support customer invoicing processes to ensure a seamless customer experience.
• Billing & Inventory Coordination – Support customer inventory tracking and billing activities, including coordination of invoice clarifications and basic credit-related actions.
• Issue Resolution & Continuous Improvement – Escalate operational issues appropriately, contribute to accurate documentation, and support continuous improvement initiatives through feedback and process observations.

We expect:

• Educational Background – Degree in Business Administration, Office Management, Supply Chain Management, or a related field.
• Customer Care Expertise – Initial professional experience in Customer Care, including customer onboarding, master data maintenance, and customer lifecycle support.
• Customer Service & Communication – Confidently handle customer inquiries and complaints, ensuring timely resolution and appropriate escalation of complex issues.
• Billing & Credit Process Knowledge – Exposure to billing activities, invoice dispute resolution, credit memo handling, and related customer account processes.
• Systems & Data Management – Experience working with ERP and CRM systems, maintaining accurate customer records and ensuring high data quality standards.
• Operational Excellence – Strong attention to detail with the ability to work accurately in a dynamic, service-oriented environment while adhering to established processes.
• Collaboration & Continuous Improvement – Team-oriented approach with experience using collaboration tools such as Microsoft Teams and a proactive mindset toward process improvement.
• Languages & Adaptability – Fluent in French and Spanish with professional working proficiency in English, combined with a willingness to learn new tools, processes, and ways of working.

We offer:

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change. 
• Work your way – Enjoy flexible working hours and hybrid work.
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning. 
• Support when you need it – Our Employee Support Program.
• Modern office – open office spaces, modern and digital devices.
• Boost your energy – Free beverages to keep you going.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.