- Location
- (Multiple States)
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Seniority
- Director
- Experience
- 8+ years
- Closing date
- Today
- Source
- ApplyToJob
Description
Director of Operations
Seamless FM | Texas
Seamless FM is seeking a Director of Operations to lead facility service delivery, strengthen operational processes, and ensure consistent execution across client accounts. This role calls for a hands-on leader who can develop teams, manage service providers, and solve complex issues.
Responsibilities
- Lead daily operations across assigned accounts and service locations.
- Establish standards for work order response, scheduling, quality, documentation, and issue resolution.
- Manage, coach, and hold operations team members accountable for results.
- Oversee service provider onboarding, performance, and escalations.
- Partner with Account Managers to address client needs and improve service delivery.
- Track response times, completion rates, service quality, and other operational measures.
- Identify process gaps and implement improvements that support growth.
- Plan staffing and service capacity and monitor operational costs.
- Take ownership of urgent or high-impact issues through resolution.
Qualifications
- 8+ years of experience in facilities management, field services, property services, or a related operations environment.
- 3+ years of experience leading teams, including performance management and coaching.
- Experience overseeing services across multiple clients, sites, or markets.
- Proven ability to manage vendors or contractors and resolve complex service issues.
- Experience developing operational processes, measuring performance, and managing budgets.
- Strong leadership, communication, and decision-making skills.
- Proficiency with work order systems, reporting tools, and Microsoft Office or Google Workspace.
- Bachelor’s degree is preferred, or equivalent relevant experience.