- Location
- Monterrey, NL 64640, Mexico
- Workplace
- Onsite
- Type
- Full-time
- Department
- Brokerage
- Source
- Greenhouse
Description
About the Role
The CSS III will be the on-site point of contact between the customer, plant operations, CSS, carriers, and internal teams. The role focuses on ensuring smooth transportation execution, providing proactive customer service, anticipating risks, and resolving operational issues in real time.
What the Candidate Will Do
- Monitor daily transportation and shipment execution at the plant.
- Coordinate with customers, carriers, CSS, and internal teams.
- Proactively identify and resolve operational issues and conflicts.
- Manage appointments, truck arrivals, documentation, and plant requirements.
- Provide clear and timely visibility on shipment status, risks, and corrective actions.
- Take ownership of incidents through resolution and support continuous improvement.
- Maintain strong customer relationships and ensure high service levels.
Basic Qualifications
- Experience in Customer Service, Logistics, Transportation, Supply Chain, or Operations.
- Strong communication and customer service skills.
- Proactive, solution-oriented, and comfortable making decisions under pressure.
- Strong organizational and follow-up skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work effectively in a plant environment.
- SAP knowledge.
- Strong interpersonal and conflict-management skills.
Preferred Qualifications
- Experience in a customer-facing logistics or transportation role.
- Experience working in a manufacturing or automotive plant.
- Experience coordinating carriers or transportation providers.
- Familiarity with TMS, load boards, or transportation tracking platforms.
- Experience with import/export logistics processes.
- Strong relationship-building skills and an extroverted, approachable personality.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
