Front of House team member

Description

We are Children’s Museum of Atlanta, a nonprofit 501(c)(3), the only educational venue of its kind in the city. We are dedicated to sparking every child’s imagination, sense of discovery, and learning through the power of play. Since our founding, we have been committed to creating a dynamic environment where children ages 0-8 can explore, learn, and grow. 

We instill our values in everything we do, we foster curiosity, champion play, tend to community, and lead with integrity. We offer generous PTO, 401k, FSA, EAP, museum membership, guest passes, museum store discounts, and free parking and/or discounted MARTA.

If you are a person with mad skills in customer service and cash handling, you enjoy being around children and their caregivers, you are inspired by learning through play, and would be proud to work for an organization that is a safe place for all, then you may be a perfect fit for our team. Read on for more details! We hope to hear from you. 

The Front of House position is a part time, non-exempt, hourly position with a varied schedule that consists of weekdays, weekends, and holidays. This position reports to the Guest Experience Manager in the Guest Experience Department.

Primary Role:  

To deliver superior customer service and provide a clean, safe, fun, and educational environment by actively engaging with all Museum guests in the Welcome Center, Store, and Security areas

Responsibilities:

• Greet and engage with all guests in a cheerful manner 
• Communicate Museum information fully and accurately 
• Open and close Front of House areas: Welcome Center, Store, and building daily 
• Make announcements as scheduled 
• Work on the exhibit floor to tidy up, clean and sanitize
• Maintain familiarity with store inventory and age relevance to provide recommendations 
• Conduct accurate sales transactions using Point of Sales software
• Ensure data integrity: accurate entry and format in all CMA tools
• Sell Museum memberships and help reach monthly goals 
• Provide farewell services and concierge type services to guests  
• Troubleshoot issues: technical and customer service related
• Maintain a safe environment for fellow team members and guests  
• Confirm guests have proper tickets, badge, or staff escort before passing the security check point
• Remain alert and aware of surroundings
• Attend and engage in team meetings

General:

• Support Museum Mission and Values: Curiosity, Play, Community, Integrity 
• Follow all Staff Expectations and Policies for role and department
• Present a positive, energetic demeanor 
• Know and talk about museum programs, exhibits, and memberships 
• Work collegially with diverse team members and guests alike 
• Maintain professional behavior acceptable to team members and the general museum culture 
• Other duties as assigned   

Skills:

• Excellent observation skills 
• Thorough, pays attention to detail
• Able to use cultural competence with experience serving diverse populations and communities 
• Adept at conflict resolution and problem solving 
• Able to work in a flexible, fast-paced, and team-oriented environment 
• Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations  
• Sound time-management skills 
• Bilingual preferred (English/Spanish preferred)

Requirements

Requirements:

1-2 years face-to-face customer service experience

1-2 years cash handling experience

Point of sale system experience (Altru experience preferred) 

Experience working with young children and families 

Education:

High School diploma or equivalent

College coursework in hospitality or education preferred