- Location
- Penang
- Type
- Full-time
- Department
- Engineering
- Experience
- 6+ years
- Closing date
- Today
- Source
- CareersPage
Description
PRESENTATION OF THE ROLE
Principal mission :
Provide service support to Fastems customers throughout Malaysia.
Perform preventive maintenance, attend breakdowns and support the installation of new capital equipment on customer sites.
Mission I – Service support in Malaysia
Conduct preventive maintenance on Fastems equipment at customer sites
Advise Malaysian clients on critical spare-parts management
Mission II – Service on Fastems equipment
Maintain the Manufacturing Management Software (MMS) communication with the various CNC controllers
Recalibrate the robotics and handling robots
Ensure safety-systems checks
Mission III – Breakdowns and customer challenges
Attend breakdowns and resolve customer challenges on site
Perform root-cause analysis
Help customers to reconfigure their production flow
Mission IV – Installation of new capital equipment
Help to supervise the mechanical assembly of new systems
Support the test and commissioning phase
Support the deployment of new business functions within the territory (e.g. ERP roll-out, service tools)
Mission V – Communication and reporting
Act as the integral conduit for communication between customer and Service Manager
Assess complex technical requirements and advise customers on suitable solutions
THE PROFILE
Knowledge & Skills
- Experienced Service / Maintenance engineer with a track record of territory field service and frequent travel to customer sites
- Experience of high-precision production environments, with electro-mechanical fault-finding from a service / maintenance background
- Mechatronics (robotisation) or mechanical (automation) academic background, with good knowledge of computer science
- Experience in one or more of the following is highly desirable: CNC, robotics, automation systems
- 6 to 12 years of experience in a Service / Maintenance engineer role within a relevant field
- Languages: fluent professional English and Chinese (Mandarin)
Abilities & Behaviour
Personable, with the ability to operate within a customer-focused environment
Approaches tasks with tenacity and initiative
Highly organised, able to plan time and manage workload effectively
Drive, ambition and the potential to progress as the Malaysian operation grows
High level of autonomy
Malaysian citizen with a valid driving licence
REPORTING LINE & FUNCTIONAL RELATIONS
Direct Manager : Service Manager (based in China)
Internal cross-functional relations : Service Manager and Back-Office support
External relations : Customers, partners and suppliers
CONDITIONS & PLACE
Location : Based in Penang, Malaysia (remote / home-based)
Travel required: Approx. 70% of the time, across Malaysia
EVOLUTION
Career : Grow together with the company's expansion in Malaysia and SEA
Perspective : Broader service responsibility as Fastems' Malaysian operation grows
