Service Owner

Job Description

Overview

Leading the edge of transformation.

Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions.

We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So talk to us about what's ideal for you – from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.

Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert delivery and support. In this role, soft-skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure.

Your role

• Contribute to win work: understand requirements and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Operation capabilities across AtkinsRéalis and our customers.
• Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on service performance and respond to customer enquiries and concerns.
• Contract and supplier management: responsible for negotiating and agreeing contracts and contract renewals for both suppliers and customers.
• Financial Management: set, agree and manage budgets for Service Operation, ensuring that resources are allocated effectively, costs are kept within budget, and that finance systems are updated appropriately.
• Technical service ownership: accountable for the full service lifecycle relating to both internal and customer facing technical solutions.  Maintenance of service roadmaps, requirements definition, service design, and solution development cycle.
• IT Service Management: ownership of ITIL-aligned IT Service Management capability, including service development strategy, resource planning, tooling and process improvements.  Own and approve policy, process, procedures & standards, ensuring comprehensive knowledge is published and managed effectively.
• Manage service delivery: alignment and coordination of cross-functional teams to ensure that services are delivered to a high standard of quality and meet defined service obligations.  Act as senior stakeholder for solution development lifecycle, and as escalation point for service issues.
• Service Level Management: responsible for agreeing & monitoring the achievement of agreed service levels.
• Continual Service Improvement: continually evaluate and improve service performance to ensure that services are delivered efficiently, effectively, and in alignment with customer expectations.

About you

• An innovative mindset that delivers creative problem solving on behalf of customers and your service.
• Experience of supporting and driving new business activities in public sector environments, including knowledge of frameworks and procurement processes.
• Proficiency in managing both internal and external stakeholders, achieving high satisfaction/advocacy levels. Ability to explain Service Management concept in business terms and to bring stakeholders on the service lifecycle journey.
• Understanding of key commercial & contractual concepts and structures. Ideally, experience contributing to the creation of service agreements with both customers and suppliers.
• Evidence of managing the performance of a delivery organisation to meet the required service standards.
• Experience of planning and setting budgets, along with successful ongoing managment of a service against financial targets.
• A history of holding accountability for a portfolio of services/products, setting service direction in alignment with business strategy, and developing service roadmaps in support of market trends and customer needs.
• Evidence of producing service or product focused case studies and having published some relevant papers/articles or delivered talks.

With a good mix of the following:

• Excellent interpersonal and organisational skills.
• Broad technical awareness across IT solution development and delivery.
• Proven stakeholder management experience.
• Ability to communicate with customers with professionalism and empathy.
• Excellent written and verbal communication skills.
• Financial management acumen and experience.
• Inquisitive and critical thinker who is willing and able to contribute, influence, discuss and develop new ideas.
• Service Delivery and Service Operations management experience.
• Contract management, negotiation and vendor management experience.
• Service Transition and Service Introduction experience
• At least ITIL4 Foundation qualified.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Rewards and benefits – Careers at AtkinsRéalis

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Security clearance

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

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Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.