Senior Customer Excellence Performance Manager

Emma Sleep

Today

Location: Lisbon
Workplace: Hybrid
Type: Full-time
Department: Operations EU
Seniority: Senior
Source: Lever

Description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.   

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us?

This is an exciting opportunity to join Emma's Customer Excellence team at a moment of real strategic ambition. As a Senior Performance Manager for B2B, you will be the primary CE point of contact for our external partner ecosystem ensuring that partner-facing customer experience is governed, diagnosed and continuously improved. You will sit within the Customer Experience and Performance function and work at the intersection of performance diagnosis, cross-functional alignment and partner collaboration. Your primary stakeholders are the B2B partners themselves, KAM's and operational teams . Your ability to navigate complex partner relationships, frame performance problems clearly, and drive structured improvement cycles will be central to this role.

Skills

Project ManagementSix Sigma

Benefits

Responsibility and decision-making authority from your first day The opportunity to work on challenging tasks that contribute to your professional growth Work independently and as part of a dedicated, international team Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year) 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon. Work with and learn from experts in diverse fields Get to know your team members at our exciting company events Working from a pet-friendly office 

Senior Customer Excellence Performance Manager

Description

Skills

Benefits

Similar Jobs

Senior Customer Excellence Manager

Customer Excellence Senior Analyst - Bogotá (Trilingual Experience)

Customer Excellence Senior Agent with German

Customer Excellence Senior Analyst - Bogotá (Bilingual Experience)

Grab Support Senior Customer Operation Excellence Manager

Event Management & Commercial Operations Senior Manager, Customer Excellence, Japan

Leader Development Senior Manager, Customer Excellence, Japan

(Senior) Consultant Customer Excellence (all genders)

(Senior) Consultant Customer Excellence (all genders)

Business Intelligence & Data Management Senior Specialist, Customer Excellence, Japan

Senior/ Coordinator, Customer Quality Excellence

(Senior) Manager Customer & Field Force Excellence (m/f/d)

Senior/Manager, Customer Experience & Service Excellence (1 year contract)

Senior Manager Global Customer Desk & GEM Functional Excellence