Essential Functions
Core Responsibilities
Sales & Catering Administration
•    Approach all guests, clients, and associates in a friendly, professional, and service-oriented manner.
•    Maintain professional appearance and grooming standards.
•    Comply with all Mainsail Lodging & Development policies and safety procedures.
•    Maintain organized sales, catering, and event files.
•    Assist the Director of Sales & Marketing and General Manager with monthly reports, correspondence, and administrative projects.
•    Prepare contracts, banquet event orders (BEOs), event resumes, banquet checks, guarantee updates, and Daily Event Sheets.
•    Process revisions and distribute event documentation to operational departments.
•    Answer incoming sales and catering inquiries, qualify leads, and route opportunities appropriately.
•    Enter and manage leads, opportunities, accounts, and bookings within Marriott CI/TY and other hotel systems.
•    Coordinate site inspections and conduct tours when the sales team is unavailable.
•    Assist with detailing smaller meetings, catering functions, and social events.
•    Coordinate guest amenities, welcome letters, VIP arrivals, transportation schedules, and group logistics.
•    Prepare thank-you correspondence following group and catering events.
•    Support hotel marketing initiatives, community events, and promotional activities as assigned.
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Outlet Dining & Food & Beverage Sales/ Support
•    Assist in promoting chef dinners, holiday events, wine dinners, tasting experiences, live entertainment, and special promotions.
•    Coordinate inquiries for restaurant buyouts, rehearsal dinners, corporate dinners, cocktail receptions, and private dining events with incentivized private dining bookings. 
•    Prepare proposals, contracts, menus, and event details for outlet dining functions.
•    Work closely with the Executive Chef and Food & Beverage leadership to ensure event details and guest expectations are communicated accurately.
•    Assist in tracking outlet dining inquiries, bookings, and revenue.
•    Support local business outreach and relationship building to increase restaurant and bar patronage.
•    Provide administrative support to the Food & Beverage department as needed
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General Responsibilities
•    Maintain timely communication between Sales, Catering, Food & Beverage, and Operations.
•    Ensure accurate distribution of contracts, event documentation, and operational information.
•    Assist guests and clients with event changes and requests while providing exceptional customer service.
•    Coordinate special events as directed by the General Manager or Director of Sales.
•    Perform additional duties as assigned in support of hotel operations.
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Hospitality Expectations
Demonstrate Mainsail Lodging & Development's mission, vision, and values through every guest and associate interaction. Take ownership of guest satisfaction while maintaining professionalism, integrity, and a collaborative team environment.
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Qualifications
Education & Experience
•    High School Diploma or equivalent required.
•    Associate's Degree preferred.
•    Two or more years of hospitality, sales, catering, restaurant, or administrative experience preferred.
•    Previous Marriott experience strongly preferred.
•    Experience in lifestyle hotels, restaurants, or event venues is a plus.
Technical Skills
•    Strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
•    Experience with Marriott CI/TY, MARSHA, Opera PMS, or similar hotel systems preferred.
•    Ability to prepare professional proposals, contracts, reports, and presentations.
•    Excellent written and verbal communication skills.
•    Strong organizational and time management abilities.
•    Ability to prioritize multiple projects while meeting deadlines.
•    Knowledge of hotel sales, catering, food & beverage operations, and local market trends preferred.
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Physical Requirements
•    Ability to sit or stand for extended periods.
•    Occasionally lift and carry up to 20 pounds.
•    Ability to walk throughout the hotel, restaurant, meeting space, and event venues.
•    Flexible schedule including occasional evenings, weekends, and holidays based on business demands.
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Mental Requirements
•    Exercise sound judgment and decision-making.
•    Manage multiple priorities in a fast-paced environment.
•    Work independently while supporting multiple departments.
•    Maintain strict confidentiality.
•    Adapt quickly to changing priorities.
•    Effectively resolve problems while maintaining a positive attitude.
•    Deliver exceptional internal and external customer service under pressure.