IT Analyst II

Overview

About Suffolk  

 

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. 

 

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. 

 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially. 

 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here. 

Responsibilities

• Serve as the primary local helpdesk support contact for the jobsite trailer complexes, providing responsive support to project teams, field personnel, and local leadership.
• Provide hands-on and remote support for end users across Windows, macOS, and iOS devices, including laptops, desktops, mobile devices, printers, peripherals, and collaboration tools.
• Troubleshoot moderate to complex issues involving hardware, software, account access, Microsoft 365, Teams, network connectivity, printing, and jobsite technology tools.
• Support local trailer city technology needs, including workstation setup, printer support, basic wireless/connectivity troubleshooting, conference room or audiovisual support, and coordination with other IT teams when escalation is required.
• Lead and support hardware and software deployments, including device imaging, equipment coordination, documentation, and setup for jobsite and corporate users.
• Execute new hire setup and onboarding support for jobsite personnel, including account readiness coordination, equipment preparation, user guidance, and orientation to standard Suffolk technology tools.
• Monitor and manage assigned ticket queues, resolve incidents and requests within expected service levels, identify recurring issues, and recommend process improvements or knowledge gaps.
• Collaborate with Service Desk, Field Services, Infrastructure, Security, Applications, and other IT teams to resolve complex incidents and ensure seamless service delivery.
• Document technical resolutions and contribute to internal knowledge base articles, training materials, SOPs, and job aids that improve the end-user support experience.
• Assist with application and platform support, including Microsoft 365, Adobe Suite, PowerApps, iOS, Okta, and construction-related applications where applicable.
• Provide high-quality, professional support for project leadership, VIP users, and visiting teams, demonstrating discretion, urgency, and a service-first mindset.
• Maintain accurate records of assigned assets, device configurations, service activities, and jobsite support information.
• Support jobsite mobilization, ongoing operations, and demobilization activities as they relate to end-user technology readiness and helpdesk support.
• Provide remote helpdesk support to national Suffolk users when requested, balancing national ticket support with the primary responsibility of supporting the assigned local jobsite.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• 4-8 years of experience in IT support, service desk, desktop support, field support, or a related technical role.
• Strong experience supporting Windows OS, Microsoft 365, Active Directory, Teams, and end-user productivity tools; macOS experience is a plus.
• Experience supporting laptops, desktops, mobile devices, printers, peripherals, conference room or audiovisual equipment, and basic jobsite connectivity needs.
• Proficiency with ServiceNow or similar ITSM/ticketing platforms for incident, request, asset, and knowledge management.
• Strong troubleshooting and diagnostic skills with the ability to resolve issues independently and escalate appropriately when needed.
• Familiarity with basic network concepts, including IP addressing, DNS name resolution, DHCP address allocation, Wi-Fi connectivity, and VPN support.
• Excellent interpersonal, customer service, communication, and time management skills.
• Demonstrated ability to work independently and autonomously while prioritizing multiple tasks in a fast-paced jobsite environment.
• Strong documentation and technical writing skills, including the ability to create and maintain knowledge articles, SOPs, and user guidance.
• Ability to deliver professional support to project leadership, VIP users, and field personnel with urgency and discretion.
• Familiarity with construction jobsite operations or tools such as Procore, Revit, or Bluebeam is beneficial but not required.
• Must be able to lift up to 50 pounds and work in a variety of on-site trailer city and jobsite-adjacent environments.
• Valid driver's license and reliable transportation required.
• Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information

Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolk’s total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.