Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.

About the Role

As a member of the Commercial Team, the Sales Manager is responsible for driving sales activities, developing key accounts, and securing group and individual business opportunities to maximize revenue, profitability, and guest satisfaction. The role focuses on building strong client relationships, identifying new business opportunities, and supporting the hotel's overall sales and marketing objectives.

What You Will Do

• Follow up on all leads and maintain strong relationships with Worldwide Sales Offices (WSOs) and other Four Seasons Hotels.
• Create and maintain permanent files for all groups with strong room-night potential.
• Conduct property tours for meeting planners and potential clients.
• Negotiate with clients to achieve maximum revenue and profitability while meeting client needs.           
• Evaluate, solicit, sell, and confirm business in line with individual goals and the hotel's overall sales and profitability targets.
• Qualify prospective leads based on their profitability and business potential.
• Develop proposals and recommend programs that meet client needs, including alternative options where appropriate.
• Promote and sell all hotel services.
• Maintain an effective correspondence and follow-up plan.
• Report monthly performance against established plans and goals.
• Keep supervisors promptly and fully informed of significant problems or unusual matters to ensure timely corrective action.
• Coordinate with other Department Heads to ensure a high level of guest and group satisfaction.
• Follow up on the progress of confirmed business and ensure appropriate coordination.
• Assist in developing and executing projects for assigned market areas to increase sales activity, volume, and profitability.
• Maintain assigned files in accordance with the guidelines outlined in account coverage programs.
• Participate in sales meetings and relevant industry organizations to represent the hotel and the company.
• Maintain comprehensive knowledge of local competition, including their services, facilities, and market positioning.
• Provide input on the local segment of the Marketing Plan and budget.
• Maintain a professional appearance at all times and demonstrate mature, professional business conduct when representing the hotel or company.
• Perform other tasks and projects as assigned by hotel management.

What You Bring

• A high school diploma or equivalent qualification, with relevant experience considered.
• A minimum of three years of experience in a similar sales role, preferably within the hospitality industry.
• Excellent verbal communication skills in both Arabic and English.
• Strong attention to detail.
• Strong interpersonal and relationship-building skills.
• A proactive approach to identifying sales opportunities and achieving business objectives.

What We Offer

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.
• Recognition programs and employee wellness initiatives.

Schedule & Hours

• Full time Job.
• Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.