- Location
- SAB Baragwanath Depot, South Africa
- Type
- Full-time
- Department
- Operations
- Closing date
- Today
- Source
- Workday
Description
Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
Key Roles and Responsibilities:
Delivery Productivity Management
In trade coaching with errant offenders on MBFU, refusals and OODD
Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
Master Data verified for accuracy
Carry out in-trade Owner Driver standard verification
Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary
Quality Management
Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues Capacity Occupation and Refusal Management
Establish SLA with 2DCP on Capacity Occupation daily optimization
Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
Ensure return policies are in place and they cover all items and they are adhered to and updated. Support Service Social Systems
Establish routines to with CXC to track performance
Create an environment that allows for cross functional learning and integration
Minimum Requirements
Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
2 years’ experience in a customer service role within an FMCG
Supply Chain and or Logistics
Valid Code 08 Drivers License
Proficiency in Microsoft Office
SAP experience will be preferred
Knowledge of customer service principles
Demonstrates reliability
Good interpersonal skills / builds good relationships
Ability to work under pressure
Verbal ability and communication skills
Excellent self-management and planning skills
Strong achievement orientation
Additional information:
Band: VIII
SAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing.
