SRE Tech Lead

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role:

The successful candidate will lead technology staff and manage technology oversight of all Harman Software Products solutions. The candidate is expected to lead and architect Site Reliability Engineering (SRE) architecture, drive improvements and keep pace with our growth while motivating change to address the challenges of software platforms and provide a resilient service to all customers of Software Products.

Your Team

Report to the Director of Operations and functionally manage technical teams.
 

What You Will Do

• Be the customer champion and be responsible for taking ownership as a turnaround specialist to meet customer expectations.
• Solve complex global customer service issues and proactively prevent negative service trends.
• Be responsible for championing customer RFP proposal responses with appropriate estimations for cloud, applications, service-level requirements, and implementation efforts.
• Work with R&D and Engineering teams and ensure good collaboration while operational issues are prioritized and resolved.
• Be responsible for performance, capacity, and forecasting of cloud and application stacks.
• Additional responsibilities include interviewing, training, and motivating team members.
• Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments. Support the sourcing strategy and provide oversight of IT vendor relationship management.
• Support troubleshooting and service restoration during issues and outages when necessary.
• Demonstrate competency in leadership, judgment, collaboration, and a results-driven approach.

What You Need to Be Successful

• Highly experienced IT professional who has well-rounded experience in Software Engineering, architectural thinking, operations and reliability engineering, and project management.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 13+ years of software services background, especially with automotive experience.
• Strong knowledge of Automotive Industry IoT solutions based on Public Cloud & Kubernetes.
• Excellent demonstrable skills in software industry tools and techniques.
• Strong knowledge of Java-based application stacks with a good understanding of relational & NoSQL databases such as PostgreSQL, DocumentDB, Cosmos DB, etc.
• Strong knowledge of edge computing, especially for automotive and connected vehicle solutions.
• Strong knowledge of HiveMQ, Kafka and MQTT protocols.
• Experience working in CI/CD & DevSecOps processes of SDLC (GitHub & others).
• Proven experience or demonstrated capability in responding to RFPs and solution development.
• Experienced in solutioning and estimation of cloud-based software stacks.
• Sound knowledge of Software-Defined Vehicle architecture and tools.
• Excellent knowledge of compliance & Cybersecurity requirements within Automotive domains.
• Skills in AI & AIOps, Application Performance Management (APM) & distributed tracing.
• Sound acumen in automation and ability to visualize automation frameworks that will provide operational efficiencies and faster identification and resolution.

Bonus Points if You Have

• Excellent customer interfacing skills.
• Excellent verbal and written communication skills, including the ability to explain technical & business concepts and technologies to senior leaders.
• Sound knowledge of cloud-based infrastructure, preferably AWS and Azure.
• Experience managing cross-functional teams and influencing key stakeholders across the organization and within complex contexts.
• Experience or demonstrated capability in leading multi-disciplinary cross-functional teams in complex and dynamic environments.
• Effective influencing and negotiation skills in an environment where resources may not be under the direct control of this role.
• Self-motivated and able to identify issues and drive improvements.

What Makes You Eligible

• Stay abreast of the latest technology trends – AI, SSDLC, SDV, Microservices Architecture, etc.
• Strong written and verbal communication skills in English.
• Travel requirements - willingness to travel, if necessary (approximately 15% annually).
• Successfully complete a background investigation.
• Work from the office 3 days a week.

What We Offer  

• Flexible work environment.
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• An inclusive and diverse work environment that fosters and encourages professional and personal development. 

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.