- Salary
- $50k – $74k/yr
- Location
- GA 30038, GA, GA, US
- Type
- Full-time
- Department
- Sales
- Education
- High School
- Source
- GovernmentJobs
Description
POSITION SUMMARY
The purpose of this classification is to perform and assist in the collection of revenue and enforce revenue code compliance. Ensure compliance through appropriate action of written notices and other actions provided by the City’s ordinances. This position will process financial documentation/information, provide customer service, and maintain financial records relating to an assigned function. This position will interface with customers by phone, email and in person while utilizing multiple CIS and ERP systems. This position will audit financial records, perform calculations, and make corrections as needed in addition to posting payment to customer accounts.
•Processes a variety of documentation associated with financial operations of an assigned function, within designated timeframes and per established procedures.
•Performs customer service functions by telephone, by mail, email, various online portals or in person; provides information/assistance regarding City services, procedures, documentation, fees or other issues; distributes, processes, and/or assists customers with completion of various forms/documentation; responds to routine questions/complaints and initiates problem resolution.
•Performs data entry functions by keying data into computer system; enters, retrieves, reviews, or modifies data in computer database; verifies accuracy of entered data and makes corrections.
•Assist with providing customer service to customers, citizens, business owners or the general public regarding rules, regulations and laws governing City revenue sources.
•Will perform daily close out and balances cash drawers; prepares bank deposits or forwards revenues as appropriate; conducts research associated with payments as needed; prepares various reports/records; makes bank deposit runs if needed.
•Processes documentation pertaining to the billing and customer account activities; answers questions regarding customer accounts, charges/payments, due dates, or other information; updates information on accounts as needed; prepares and mails bills and late notices as it relates to revenue collection, receives payments on accounts; posts payments and adjustments to customer accounts if applicable; reconciles accounts and payments; generates various reports.
•Processes documentation pertaining to business and alcohol licenses; provides information regarding licenses, required documentation, and procedures; reviews completed license applications; forwards routing sheets for approval; and enters data into the computer; balances computer reports to verify accuracy of data entry; notifies applicants of applicable license fees; receives payments from applicants and issues licenses; forward revenue as appropriate.
•Receives various forms, reports, correspondence, payments, invoices, court orders, license applications, accounting guidelines, codes, ordinances, policies, procedures, manuals, charts, directories, reference materials, or other documentation; reviews, completes, processes, forwards, or retains as
appropriate.
•Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, or sending/receiving faxes; Performs notarizations of documents as needed.
•Make daily bank deposits via remote capture and reconcile deposits against payment ledgers.
•Audit financial documents, tax returns, and income statements to ensure proper calculations of taxes, fees, and interest before licenses are issued.
•Serves as account manager for various tax accounts and entities responsible for the payment of such as Occupational Tax, Alcohol, Excise, Hotel/Motel, Insurance, Franchise, and Short-Term Rental.
•Analyze deposits on monthly bank statements and ensure posting to various revenue accounts, which include booking fees and interest
•Supervise and support staff on day-to-day operational needs and strategies; Perform annual performance reviews for assigned staff.
•Serves as back up to the Revenue Manager
Minimum of one (1) year as a Revenue Specialist II; or three (3) years experience in a local government office or other customer service oriented business processing cash, check, credit and/or debit transactions in a cashier service function; or other related comparable experience. Requires a High School Diploma or equivalent; and two (2) years of related experience.
Certificates, Licenses and Registrations
Must possess and maintain a valid Georgia driver’s license; State of Georgia Notary Public certification, highly preferred.
REQUIREMENTS INCLUDED IN THIS CLASS SPECIFICATION MAY BE SUBJECT TO MODIFICATION IN ORDER TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES WHO ARE OTHERWISE QUALIFIED TO PERFORM THE ESSENTIAL DUTIES OF THE JOB.
The purpose of this classification is to perform and assist in the collection of revenue and enforce revenue code compliance. Ensure compliance through appropriate action of written notices and other actions provided by the City’s ordinances. This position will process financial documentation/information, provide customer service, and maintain financial records relating to an assigned function. This position will interface with customers by phone, email and in person while utilizing multiple CIS and ERP systems. This position will audit financial records, perform calculations, and make corrections as needed in addition to posting payment to customer accounts.
•Processes a variety of documentation associated with financial operations of an assigned function, within designated timeframes and per established procedures.
•Performs customer service functions by telephone, by mail, email, various online portals or in person; provides information/assistance regarding City services, procedures, documentation, fees or other issues; distributes, processes, and/or assists customers with completion of various forms/documentation; responds to routine questions/complaints and initiates problem resolution.
•Performs data entry functions by keying data into computer system; enters, retrieves, reviews, or modifies data in computer database; verifies accuracy of entered data and makes corrections.
•Assist with providing customer service to customers, citizens, business owners or the general public regarding rules, regulations and laws governing City revenue sources.
•Will perform daily close out and balances cash drawers; prepares bank deposits or forwards revenues as appropriate; conducts research associated with payments as needed; prepares various reports/records; makes bank deposit runs if needed.
•Processes documentation pertaining to the billing and customer account activities; answers questions regarding customer accounts, charges/payments, due dates, or other information; updates information on accounts as needed; prepares and mails bills and late notices as it relates to revenue collection, receives payments on accounts; posts payments and adjustments to customer accounts if applicable; reconciles accounts and payments; generates various reports.
•Processes documentation pertaining to business and alcohol licenses; provides information regarding licenses, required documentation, and procedures; reviews completed license applications; forwards routing sheets for approval; and enters data into the computer; balances computer reports to verify accuracy of data entry; notifies applicants of applicable license fees; receives payments from applicants and issues licenses; forward revenue as appropriate.
•Receives various forms, reports, correspondence, payments, invoices, court orders, license applications, accounting guidelines, codes, ordinances, policies, procedures, manuals, charts, directories, reference materials, or other documentation; reviews, completes, processes, forwards, or retains as
appropriate.
•Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, or sending/receiving faxes; Performs notarizations of documents as needed.
•Make daily bank deposits via remote capture and reconcile deposits against payment ledgers.
•Audit financial documents, tax returns, and income statements to ensure proper calculations of taxes, fees, and interest before licenses are issued.
•Serves as account manager for various tax accounts and entities responsible for the payment of such as Occupational Tax, Alcohol, Excise, Hotel/Motel, Insurance, Franchise, and Short-Term Rental.
•Analyze deposits on monthly bank statements and ensure posting to various revenue accounts, which include booking fees and interest
•Supervise and support staff on day-to-day operational needs and strategies; Perform annual performance reviews for assigned staff.
•Serves as back up to the Revenue Manager
Minimum of one (1) year as a Revenue Specialist II; or three (3) years experience in a local government office or other customer service oriented business processing cash, check, credit and/or debit transactions in a cashier service function; or other related comparable experience. Requires a High School Diploma or equivalent; and two (2) years of related experience.
Certificates, Licenses and Registrations
Must possess and maintain a valid Georgia driver’s license; State of Georgia Notary Public certification, highly preferred.
REQUIREMENTS INCLUDED IN THIS CLASS SPECIFICATION MAY BE SUBJECT TO MODIFICATION IN ORDER TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES WHO ARE OTHERWISE QUALIFIED TO PERFORM THE ESSENTIAL DUTIES OF THE JOB.
Skills
ComplianceCustomer ServiceERP
